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November 2023 by George Zoorob
Great general sales manager , Mr. Sean Farche is the Best I ever have done business with . He is an amazing business man and great caring person , and takes care of client the best way possible . I will recommend this Mercedes dealership very strongly .
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October 2023 by Eric Milton
The service is always great. This time I had a blowout on my run flat tire. My wife was near the dealership on Broadway so she stopped and found someone in the service department, Austin Norris. Austin spoke with me several times while I was driving, letting me know the tire would be ok to reach the dealership and verifying a loaner would be available. Everything worked out just as Austin explained.
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October 2023 by Corey Peters
I recently had the pleasure of purchasing a Mercedes-Benz from Mercedes-Benz of Littleton, and I cannot express enough how exceptional my experience was, thanks in large part to the outstanding service provided by Thomas, Jerry, Matt and Sean .From the moment I walked through the doors, I was greeted with warmth and professionalism. Thomas, my sales representative, was incredibly knowledgeable about the entire Mercedes-Benz lineup. His passion for the brand was evident as he guided me through the various models, patiently answering all my questions and ensuring I understood every feature. His expertise made my decision-making process smooth and informed.What truly set this dealership apart, however, was the exceptional service provided by Matt in the finance department. Buying a luxury car involves a lot of paperwork and financial intricacies, but Matt made the entire process a breeze. He was transparent, honest, and went above and beyond to secure the best financing option for me. His attention to detail and dedication to customer satisfaction were truly commendable.The level of professionalism and customer care demonstrated by Thomas , Matt , Sean and Jerry is unparalleled. Their genuine commitment to ensuring a positive customer experience is evident and greatly appreciated. Thanks to their efforts, I am now a proud owner of a Mercedes-Benz and couldn’t be happier.In addition to the exceptional service provided by Thomas and Jerry, the overall atmosphere of Mercedes-Benz of Littleton was inviting and luxurious. The dealership was impeccably clean, and the staff members were friendly and helpful, creating an environment that exuded class and sophistication.I am so impressed with the service I received that I am willing to drive 2,000 miles just to buy a Mercedes-Benz from this dealership again. The exceptional customer service provided by Thomas, Matt , Sean and Jerry, coupled with the dealership's commitment to excellence, makes Mercedes-Benz of Littleton my go-to destination for all my future automotive needs.If you are in the market for a Mercedes-Benz and want a seamless, enjoyable buying experience, I highly recommend visiting Mercedes-Benz of Littleton. Ask for Thomas - He will undoubtedly exceed your expectations and make your car-buying journey a memorable one.
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October 2023 by Julian Vigil
I received an email about service loaner leases. I came to the store to see what was still available. I have been in the market for a car for about a month and a half. I was on the lot for 45 minutes not one person said hello to me. I walked into the show room. I used the restroom. I came back out. I sat in two or three cars. The store was not that busy as I seen two or three different sales people sitting around. I myself have been in the car business for 20 years and all I wanted to do was see a vehicle that we can lease. We have good credit we have money down, but I feel like I was I was profiled by the way I was dressed and the color of my skin. If you’re going to buy a luxury car, it doesn’t matter with somebody looks like what they drive up and everybody should be treated with respect.
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October 2023 by Linda A.
I've been taking my Mercedes in here for repairs for 7 years and I'm terribly disappointed with my most recent experience. I drove home after "supposed" repairs to discover the car was running just as badly after being "repaired" to a cost of $12k! After opening the hood at home, we found tools left inside the engine area, a hose not connected and filth. We took it back and they now want $13k for a new transmission. Feeling very angry and taken advantage. I owned a Lexus years ago and it got $100k more miles without any major cost. What's up; weak management, unsupervised repair people, up selling? The repair consultant said they didn't know there was a problem until we asked him to drive it after spending $12k. What, I have to ask them to drive the car to see if it's operating correctly and why wasn't this done before spending $12k. Beware!!!
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September 2023 by William B.
I called on September 13 for an appointment to do the B service on a Mercedes Sprinter. I was told they couldn't get to it until December! I expected better service from Mercedes!
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September 2023 by gregorio rodriguez
Recently bought a truck from Mercedes Benz of Littleton, great over all experience! Sean F, Matt E, Thomas B, and Tau B all made this the best/easiest and most transparent car deal I’ve ever dealt with. 10/10 for this dealership! Don’t hesitate!
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August 2023 by David Lang
Chris Bridges is an absolute gem when it comes to customer service! From the moment I interacted with him, I knew I was in for a delightful experience. His attention to detail, warm demeanor, and genuine willingness to help went above and beyond any expectations I had.Throughout our interaction, Chris displayed an impressive knowledge of the products and services, guiding me to make the best choices tailored to my needs. He was patient, actively listening to my concerns, and skillfully addressing each one with grace.What sets Chris apart is his exceptional ability to make customers feel valued and appreciated. He didn't just solve my issues; he made me feel like a priority. I could sense his passion for providing top-notch service, leaving me with a smile on my face and a sense of gratitude.In today's world, where customer service can sometimes feel like an afterthought, Chris Bridges shines as a true professional who goes the extra mile. I cannot recommend him enough for his outstanding customer service. The company is fortunate to have such a dedicated and caring individual on their team. Kudos to Chris, and thank you for making my experience truly fantastic!Regards,David Lang
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August 2023 by Stacy McClure
I bought a ML550 in March 2023 and worked with Joe Madesian who assisted me over the phone to secure the sale and made sure the car was ready upon my arrival the following Saturday. I have enjoyed my vehicle so very much! Yesterday I got a courtesy call from Lindsey Juraeck who came across a secondary key for it! She noticed that I lived closer to her and wanted to meet me after her shift (close to my house) so that she could deliver it to me. I want to thank Mercedes-Benz of Littleton for all of their great hospitality and such a great experience I had with the purchase of my vehicle. A special thanks to Joe & Lindsey as well.
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August 2023 by Francois Pradeau
Great experience all around. I had planned for a loaner, but Eddie was able to get the car in right away, and they had me on my way within 2h, which is what I was told! Additional service was recommended for next time, but without any pressure. Break room was nice, and they have outside tables/benches as well. All in all, it was a very positive experience.
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August 2023 by Jewel L.
I just moved here from California. In order to register my car, I needed to get a special form from either a police station or a car dealership. Mercedes-Benz of Littleton stepped up, the title manager was so nice to me, I look forward to getting my car serviced here. Beautiful clean dealership.
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June 2023 by Luca H.
brought in on a Tuesday from some sealing that needed to be done, on Wednesday received a text at five that the technician had left at 2, on Thursday afternoon was told that there was another car ahead of us and because of the holiday weekend wouldn't get it back till next Wednesday no loaner provided no communication absolutely will not do business here again.
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June 2023 by Sheila Robinson
Everything was beyond perfect. We expect Great service from Mercedes, however PERFECT, Exceptional, Professional, Thorough, Kind, Efficient and my car looks and runs wonderfully!!!! Thank you LeLan and Team!!!!!
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June 2023 by Holly Schafer
Jae and Austin, members of the mobile service team, arrived as scheduled, took great care to explain the process, listened and helped solution-find after discussing our additional concerns, and went above and beyond with their commitment to customer service. We appreciate their dedication to fixing it correctly the first time.
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June 2023 by Tere Castro
I do love their selections of Sprinter Vans. I do have to give a shout-out to Flip the sales Rep that helped me. I was transparent and straightforward with him and he was still kind and professional. I found the Sprinter Van I was looking for! It turned out that I wasn't able to get it (so sad) but when I am ready I'll go back to the Mercedes-Benz Littleton location give Flip my cash and say, "I want that Sprinter Van hand over the keys please!"
