New Balance offers exceptional customer service with knowledgeable staff dedicated to helping customers find the right fit. Many reviews highlight the use of a 3D foot scanner, which assists in selecting the best shoes and insoles tailored to individual needs. Customers appreciate the staff's patience and willingness to answer questions, ensuring they understand the differences between various shoe models and insoles. Staff members like Nic, Sara, Will, JJ, and Eve are frequently mentioned for their expertise and friendly assistance. They guide customers through the selection process, making it easy to find the right product, even for those with specific foot issues. The store also provides a simple return process and occasional discounts, enhancing the shopping experience. Overall, New Balance is praised for its commitment to customer satisfaction and its ability to offer solutions for various foot-related concerns.
