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January 2024 by Robert G.
I waited 3 months to type this review to make sure I wasn't blowing the situation out of proportion. This petsmart was HORRIBLE, their policies anyway. I had to leave my dog at their pet hotel over a long weekend Due to military obligations. now my dog doesnt have the best stomach so I offer petsmart the probiotics we use. They say they can't use it because they are not in the original packaging. I warned them "hey she may have diarrhea without this" and they said "oh that's fine it happens all the time". Fast forward 72 hours and my wife gets a call from petsmart at 6am in the morning saying "hey you need to come get you dog she's had diarhea and if you don't pick her up in the next 3 hours we're taking her to the vet and we're going to charge you $200 on top on the vet visit". And unfortunately because my Wife was out of town for family matters she calls me panicked and tells me to go get the dog I had to plead with my military leadership to let me go handle this "emergency". Begrudgingly they agreed because military policy doesn't make caveats for non-human family. I have to leave drill to come pick up the dog to take her back home leaving her unsupervised for 9 hour without the ability to go outside. And surprise !!! No diahrhea!!!! So to recap -petsmart won't let me give my dog the probiotics to help the diarhea -petsmart gives us no warning that we need to drop everything to get out dog -their issue was non existent If they worked a real job their heads would roll. A horrible experience 0/10
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January 2024 by KaterPillarkilla
Staff is so helpful and nice
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January 2024 by Byron Chrisman
They would not honor a sales offer!!!! Will not shop there again.
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January 2024 by Mary Ellen Kennedy
Their grooming salon is top notch. Listened to what I wanted, did a great job, and Alyssa treated my old, weak Aussie Doodle with gentle care.
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January 2024 by richard ochoa
Very friendly.
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December 2023 by William Olah
Had everything I needed for my pup!
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December 2023 by Betty Rendon
Very friendly staff!
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December 2023 by Matt G
Did day camp for our dog for a year or more. The staff was friendly, honest and took good care of our dog. She enjoyed going there.
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December 2023 by Robert Martinez
Do not adopt a pet from Petsmart. Absolute worst. Kennels are filthy. Entire area is unkempt and smells. No information on cats health or where they came from. Their "vet" is in another town 40 miles away. Petsmart is way over priced. $215.00, and they want CASH!!! Wow! Tells me they don't want to return or refund or have any responsibility to the animal or the customer. Buyer beware.
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November 2023 by Dionte Helm
Great staff, wonderful customer service and extremely clean.
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November 2023 by Ilene Holcomb
They are first getting in winter stuff. Check out person was helpful.
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October 2023 by Collin Burkhart
Friendly staff and a clean store. Wish this one had day camp/hotel like some others.
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October 2023 by Justin B (Gryazniy Greeb)
Some of the employees here are very helpful and kind, but unfortunately, the fish and feeder food care is abysmal. I'm somewhat of a regular here due to my aquarium obsession, and it seems to have gotten worse in the last few months. I'll only be buying things like medications and decorations here from now on. If you are a beginner fish keeper and you feel frustrated because your fish keep dying, stop buying them from here. You are dooming yourself from the start with sick fish. I'm a fairly experienced fishkeeper and they have been selling very sick fish recently.They were selling koi with missing scales, and the sign says "Minimum 30 gallons" when a koi needs an entire pond, even a goldfish needs like 55 gallons and koi get even bigger than goldfish.There's always multiple dead fish scattered throughout the tanks if you look closely. A few weeks ago I saw an angelfish dead and rotted halfway sucked into a filter intake.The bettas are half alive showing signs of fin rot, and they simply put methylene blue (anti fungal) in the containers and continued selling them full price, rather than doing water changes on the cups to prevent it, or at least discounting some of the clearly sick ones to get them to better homes sooner.A few months ago I got 8 neon tetras from here, and they died from either ich or neon tetra disease within 2 weeks. I just got 6 neon tetras from Neptune's fish store and a month later they are bigger, more colorful, very healthy fish.I also bought 8 otocinclus. 2 of them have died from some type of bacterial infection, a 3rd one is infected and I have him alone in a 1 gallon tank to try and save him without him infecting the remaining 5 healthy otos. He has blueish white patches on his body and is lethargic. It's pretty sad to see. I've also bought them from petco and Neptune's and they lived 2-3 years like they should. From petsmart they didn't even live 2-3 weeksI bought 6 galaxy rasboras (also called celestial pearl danios/ CPD's) here last weekend. I put them in a 10 gallon quarantine tank with 6 ember tetras from Neptune's fish store. All 6 CPD's from petsmart went pale and died within a week, the tetras from Neptune's are still doing great and actually are more colorful now. This was the last straw with the fish here for me. I've been looking EVERYWHERE for this species. It broke my heart to see them die of some type of infection in a perfectly clean, cycled tank, with other healthy fish who continue to be healthy. Clearly something was wrong with the fish when I bought them.The cricket bin is full of dead crickets. Dead crickets release ammonia gas which kills even more crickets. They need to be cleaned out daily to prevent this. Last time I asked for 20 crickets they just gave me like 50 because half were dead and not separated from the living ones. That's when I stopped buying feeder insects here.I've seen mice and rat tails poking out of the bags in the freezers, some with freezerburn.I now get my crickets and frozen rats from Scales and Tails, and my fish from Neptune's or online. I'm never buying a living thing from this place again.
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September 2023 by Грязный Гриб (Gryazniy Greeb)
Some of the employees here are very helpful and kind, but unfortunately, the fish and feeder food care is abysmal. I'm somewhat of a regular here due to my aquarium obsession, and it seems to have gotten worse in the last few months. I'll only be buying things like medications and decorations here from now on. If you are a beginner fish keeper and you feel frustrated because your fish keep dying, stop buying them from here. You are dooming yourself from the start with sick fish. I'm a fairly experienced fishkeeper and they have been selling very sick fish recently.They were selling koi with missing scales, and the sign says "Minimum 30 gallons" when a koi needs an entire pond, even a goldfish needs like 55 gallons and koi get even bigger than goldfish.There's always multiple dead fish scattered throughout the tanks if you look closely. A few weeks ago I saw an angelfish dead and rotted halfway sucked into a filter intake.The bettas are half alive showing signs of fin rot, and they simply put methylene blue (anti fungal) in the containers and continued selling them full price, rather than doing water changes on the cups to prevent it, or at least discounting some of the clearly sick ones to get them to better homes sooner.A few months ago I got 8 neon tetras from here, and they died from either ich or neon tetra disease within 2 weeks. I just got 6 neon tetras from Neptune's fish store and a month later they are bigger, more colorful, very healthy fish.I also bought 8 otocinclus. 2 of them have died from some type of bacterial infection, a 3rd one is infected and I have him alone in a 1 gallon tank to try and save him without him infecting the remaining 5 healthy otos. He has blueish white patches on his body and is lethargic. It's pretty sad to see. I've also bought them from petco and Neptune's and they lived 2-3 years like they should. From petsmart they didn't even live 2-3 weeksI bought 6 galaxy rasboras (also called celestial pearl danios/ CPD's) here last weekend. I put them in a 10 gallon quarantine tank with 6 ember tetras from Neptune's fish store. All 6 CPD's from petsmart went pale and died within a week, the tetras from Neptune's are still doing great and actually are more colorful now. This was the last straw with the fish here for me. I've been looking EVERYWHERE for this species. It broke my heart to see them die of some type of infection in a perfectly clean, cycled tank, with other healthy fish who continue to be healthy. Clearly something was wrong with the fish when I bought them.The cricket bin is full of dead crickets. Dead crickets release ammonia gas which kills even more crickets. They need to be cleaned out daily to prevent this. Last time I asked for 20 crickets they just gave me like 50 because half were dead and not separated from the living ones. That's when I stopped buying feeder insects here.I've seen mice and rat tails poking out of the bags in the freezers, some with freezerburn.I now get my crickets and frozen rats from Scales and Tails, and my fish from Neptune's or online. I'm never buying a living thing from this place again.
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September 2023 by Carolyn Youngs
Grooming- they consistently do a great job grooming my doodle. She tends to be more on the anxious side so I appreciate that they are patient with her.
