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April 2024 by David Jennings
I have been a member for over 40 years. In the last year I have to go in about every other month because my pin stop working and I have to figure out how to pay for gas or groceries some other way. This has happened bout 10 times. We changed pins maybe 3 times. Nothing helps. Extremely disappointed ?
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December 2023 by Corrina Cohen
DO NOT BANK HERE!!! ATM DISTRIBUTES COUNTERFEIT BILLS. Willing to state this under oath in the courts.
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September 2023 by Brandt Bowman
Anyone considering using this credit union please consider this review first. They are too small to link your account with other types of accounts like investment accounts etc. so I closed out my account because of this and moved to CapOne which has been a great move so far. I find out a year later that they didn’t close my account out and I had a charge go through on it (I formerly had it linked to my CapOne credit card and accidentally used it to make a payment instead of my CapOne checking), they charged me an overdraft fee, made little effort to notify me that this happened (waited over a month to send me something in the mail), then proceeded to send me to collections. They claim they don’t do this until 45 days has passed. I didn’t get correspondence from them until 40 days from this happening so I had virtually no time to get it handled before negatively effecting my credit. I’ve worked very hard over the last ten years to get my credit to an 803 score. So for them to just negligently treat a “member” like this is beyond frustrating. I called them to rectify the account, paid them immediately, and their response to me was that “it’s not their responsibility” to notify members when this happens. I closed it out a year ago! Why did you even let a charge go through when there is no money in there? Anyway I’m extremely frustrated by this and it will end up costing me more money than just the overdraft fee because I will now have to borrow money at higher rates. I hope this helps someone who is considering becoming a member.
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August 2023 by Tyler Deruiter
We took a car loan with Canvas, they never sent us a bill in the mail, or even notified of us as of our account number. After two months, we called to get all of the information and to find out why they haven’t sent us any paperwork. They didn’t notify us of anything other than we were two months behind on our payment. We paid both payments right away and then they sent a bad report to the credit agencies. Not a warning call or letter telling us the issue. I am very disappointed and now have a negative report on our credit score that they won’t help to correct it. We now need to dispute the negative report with all 3 credit agencies. Unless they are willing to help correct the problem, I will probably refinance the car with another company and close this account.
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January 2023 by Verenice Lopez
The lady at Canvas named Cathy was so nice and helpful and nice. She made sure we were well informed about the different rates and savings account that they offer. ?
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January 2023 by Peter Padilla
Automated phone line says they are closed for holidays... it's been half a month and I can't pay my car
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October 2022 by Patricia K.
I am the administrator for my daughter's estate. When I opened up an estate account today I was asked to provide personal financial information that is irrelevant to the account. I was asked to provide my personal mortgage payment, my mortgage balance and my social security #. When I enquired why my personal information was needed for an estate account I was told that it was "in case I decided to open up other accounts at Canvas." In addition, a HARD credit check was run on me without notice or my authorization. None of that personal information is required by the federal government to open up an account. It was intrusive and unnecessary.
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September 2022 by Laura Veith
Nothing to say about the customer service but their atm never accepts my cash deposits and they claim they aren’t responsible for it. How does that make sense?
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August 2022 by 123 1.
The manager( I think?) lady of this branch has been awesome for me. Helpful. Sharp. Quick. Seriously. I came in. I asked for 2 things. Taken care of in minutes. Asked for a confirmation. Got it, as a receipt. Got home, receipt in my email. Fantastic. I couldn't be happier with her help. Thank you.
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April 2022 by dwight young
They have no idea what they do. 6 ti.es to figure out how to get an account. 5 people I talked to said nothing but try to schedule another appointment with so.eone else
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April 2022 by Dana Pringle
I opened a new account here on Friday. I was very impressed with the warm greeting, and not being told I had to make am appointment.The lady who greeted me said a banker wasn't available right away, and I said I'd wait outside, the lady who greeted me took the time to come outside and tell me that a banker was availableJaycob, was so friendly and personable; he answered all my questions thoroughly and helped me to understand if a credit union would be a good fit for me. He was very patient with all my questions. From all the great Customer Service and how helpful Jaycob was, my boyfriend decided to open an account as well and is leaving his credit union.I don't know how to spell the Branch Managers name, but she is so friendly and makes you feel welcome.I recommend coming here for your banking 100% and that is coming from someone who usually finds something wrong at every place I go to.
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February 2022 by Renee T.
Be very careful and aware of the fake people working at the south broadway branch. I've been with them since early 2000's. For whatever this person that works there, problem is with me. She launched a investigation and falsely accused me of something I wasn't doing. There was never any mention to the account holders, no phone call, letters, a sit down with them, nothing. Even the branch manager is involved in this lady's wicked attempts to mess and interfere with people and their family's for their personal amusement. Something is not right about the people that work and manage that place. Remember been with them about 20yrs. Such rotation of people there are clearly some very bad apples working there. They handle your money, claim " you're Canvas family"! Just beware. Perhaps one of these ladies is just lonely, lost, past middle age, no kids, no partner only her job going for her. Because of that perhaps she wants to hurt others because she's hurting. That's not uncommon. It's unfortunate that this is coming from a credit union no doubt. This isn't something I want to say about where I bank. Geez. I'm pretty sad about it just want others aware. Things were not handled properly. The real evidence is the fact I went in there the other day; and she couldn't even look me in the eye, nor say hello. It's glaringly obvious she's in the wrong. Again, think twice before banking here. If I could give zero I would. It's so sad .
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September 2021 by Krista Kafer
Everyone is very nice and helpful.
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May 2021 by Gabe Bellowe
Terrible customer service!
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October 2020 by Antonio Delgado
Need to work on customer service my girlfriend called to get a 14 day payout to take our loan elsewhere an guy was extremely rude haha that's exactly why we are leaving this credit union with attitudes of a bank do yourself a favor an avoid this rude place
