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January 2024 by John D
The worst customer service you can imagine - triple that. Rude front desk communication via phone and in person. The staff does not communicate with each other and provides nothing in writing so it is easy to jerk the customer around. Rather than attempting to remediate incorrect service and make right with the customer, they are unprofessional, hostile, and hang up on you. I have never come across such a poor standard for an auto shop in 30 years. The owner Taylor is careless, the service associate **** is outright rude, and the technician are inexperienced. Save yourself the time, headache, money, and pain and avoid this shop. They lure you in with 'too good to be ************' and then rip you off after with hidden fees. If you try to get an explanation you get hung up on by Taylor and top it off with the front desk calling you 'a loser' as you leave the shop after taking back your car. Top notch professionalism!
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October 2023 by Mandy Schlauderaff
I went to Taylor Automotive to get a second opinion as the shop I took my car to prior a few doors down said I had $2,500 worth of car damage. Taylor Automotive not only listened to my concerns while taking my car in as soon as possible but also serviced my car within hours indicating there wasn't an issue. They will now be my go to automotive shop because of their integrity and commitment to great service.Services: General repairs & maintenance
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August 2023 by Donn Thomsen
I live in Wolhurst and saw my community name in their ad so I made an appointment to have my car checked for a tune up. I showed up the following day at the appointed time with Rob having made the scheduled appt. Walked in said hi to Rob and he checked my name in the computer. I gave him a note from my BF of what he thought should be included in a tune up. I waited for around 30 min and then Dave spoke to me and said I needed an appointment and I said that is why I was there as I had an appointment at 11:30. Apparently Dave thought I had just showed up so I made an appointment again for the following day.Later that day Rob called me and told me what the cost was. We had a conversation and he hung up on me.I called back to ask why and Dave answered the phone He was rude and consisending. I ask him how they came to that price and he said by checking out my car. I informed him that my car way never checked at all. Rob told him the price was based on the list I had given him.Now mind you, they had no idea what might be the issue with my car or if I even needed what was on my paper to review.I made them aware in the very beginning that I knew nothing about cars and the paper was to see if those things may be included in the tune up.Dave took issue with me questioning, as he has NO customer service skills, them quoting me a price on a car of $400 on a car one ever looked at."Take your business elsewhere" he yelled at me and hung up.I will be taking my business elsewhere and so should anyone reading this. I am a73 yr old , handicap senior ceitzen and this is how they treat us..
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August 2023 by Wendy Leff
Great people in this shop! They were very helpful to me in a bit of an emergency!!! Highly recommend them!!!Service: Vehicle Inspection
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June 2023 by Rachel Stokowski
Wonderful owners and staff who actually care about the customer and do a quality job for a fair price.
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May 2023 by Stunna Stunt
I only came in for an oil change. They then take my tires off, mind you again(only asked for oil change). They then do not put my tires back on but yet I am then forced to pay for two new tires!!!! Tell me what makes this the right way to handle business?Service: Oil change
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September 2022 by Nicholas Dittmar
Taylor Automotive did a great job changing my oil, they got me in quick, was professional and efficient. I would recommend Taylor Automotive for your vehicle needs.
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January 2022 by Ely Behrhorst
I brought my car to Taylor Automotive for an electrical part installation that didn't even require opening the hood. (I normally do work like this myself, however, for this instance, I lacked the unique tools and narrow shoulders to work under the dashboard, near the pedals.) After paying my $125 bill(?), I tried leaving the parking lot and my car stalled. I returned to the garage lobby to speak with the person at the desk. Irked that I had just paid for nothing, I explained the situation to this person. This "person" then erupted - yelling, saying it was my fault, making accusations and a total scene in the lobby in front of other staff. I was mortified. I am a customer? How could this be happening? During the tirade, it was divulged that this person is, indeed, the owner. How could this person be a business owner? This person, the owner, was yelling in my face... I requested my money back to no avail and left. While I try to support independent businesses, I will be taking my car somewhere with qualified mechanics who treat customers with respect. I will NEVER take a vehicle to this place again and cannot recommend anyone else does either. I am a resident of the neighborhood in which this garage is located. It makes my skin crawl to walk near this place or think of this experience... Not sure the reason for any positive reviews. This owner is probably having the staff write them.PS - The word "person" was used throughout intentionally. Though this person was human and male, it was far from a man.Service: Electrical
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September 2021 by Keith's Classic Garage
Great guys, always get my classic cars aligned there, and have been happy with their work for over a decade! Highly recommend!Service: General repairs & maintenance
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July 2021 by Raymond Garcia
Took my wifes '03 buick century in for inner and outer tie rods and a hub. Paid $1190 and they did it in a day. Car drives great. Couldnt be happier. Thanks guys.
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May 2021 by Sarah Martinez
Great, friendly service and reasonable pricing. Paul was very helpful when I had questions about the car years after the initial service was performed.
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January 2021 by Mandy Z
These guys are great! When im having issues with my car these guys are quick and efficient. The price seems a little high to me, but i don't work on cars. Lol. They also don't push me or use scare tactics to get me to have more work done than i need. And i love that they are right down the street when i need them.
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December 2020 by Jared Barreras
I took my car in for routine brake job and in return got a year worth of headaches. When I picked up my care after the brakes where changed I got a few miles and my care began to shake violently. I took it back and the left front brake pad had not been applied correctly. This was fixed however I continued to have issues with my front brakes causing constant shaking anytime i would brake. They replaced the brakes 2 times and could not correct the issue that was not present prior to taking my care to them for a routine brake job. The last time I took it to them the owner Rob was incredibly unprofessional, making rude comments and making me feel like it was my fault they could not figure out the issue. I have since taken it to the dealership where they have corrected the issue and I am able to brake without a vibration or shake. I can not recommend this shop.
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December 2020 by David Major
I went in for the 4 wheel drive issue they helped me. They sold me the parts at cost and fix my truck
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December 2020 by Lorie P.
AMAZING!!! I have had nothing but exceptional service here. They are honest straight forward and patient with my questions. I will never go anywhere else for automotive help! You guys have saved me time and time again! THANK YOU THANK YOU THANK YOU!!
