Tesla

Most Recent Comments

• April 2024 by Glenn Merrick
  Outstanding and easy no hassle service. John communicated clearly, set and over delivered on expectations. Good service is not hard, Tesla gives GREAT service.
• April 2024 by A K
  I was billed, but out of 'courtesy,' the charge was waived since no service was provided. I went in for a rattling sound, but the car seemed to function properly when I arrived at the service center. Despite this, they initially charged me $43 for nothing. When I complained, the charge was waived, but it felt like they were doing me a favor by waiving an invoice that should never have been issued since car is still under warranty.
• April 2024 by Andy
  From delivery to service, absolutely terrible.Delivery:Took delivery of my BRAND NEW Model 3 Performance in July 2020. Vehicle was missing paint on the rear bumper, missing carbon fiber spoiler, and was paint entirely scratched up upon delivery. This service/ delivery center did absolutely nothing to make this right. Instead of offering a loaner vehicle to take a look at this issue and fix the poor paint quality, they offered a lousy Lyft credit and wanted my car in for over a week. Interior had rattles like crazy, multiple mobile service visits were requested and I ended up just taking the interior apart myself to address these rattles. Imagine paying $60k for a car to be built so poorly.Service:Now as every Tesla owner knows, the bushings on this car are absolutely awful. 12,000 miles in my front upper control arms started squeaking, not covered under warranty even though this is a common issue for all owners. Replaced again at 60,000 miles, again outside of warranty. Fast forward to today, my rear suspension is squeaking. After online research, many people have had issues with the OEM bushings on the rear of the car making squeaking noises, some stating the original bushings pop out of place, or some just having loose bolts from factory. I decided to replace them with quality billet parts with sealed bushings, squeak was gone but another one occurred shortly later. I’ve found out that this squeak was coming from another OEM bushing (again terrible build quality). Not to mention on my last visit, after being told my bolts were torqued down, I came to find out my OEM traction arm was completely missing a bolt and hanging! Not only do they not accept responsibility, they leave your car worse off and unsafe to drive!Service Advisors:Building on to that last service complaint, the advisors are some of the most incompetent people I’ve met. Ive brought in my car three times for the rear squeaks, they charge me to diagnose the issue for $230 all three times, just to tell me “you have aftermarket parts we can’t even inspect it”. After telling them exactly what part to replace that’s causing squeaks, they still insist on charging this and have no idea what they’re talking about even when photos and videos are sent of the exact part. This is an OEM part that needs to be replaced and they refuse to work on it because there are after market suspension parts (toe and camber arms) which are completely unrelated to this issue and proven to not be the cause of any issues mentioned.
• April 2024 by Wesley Stroud
  Horrible customer serviceGet in and not greeted for 15 minutes finally went up to a sales rep and he calls a service technicianService technician comes out and immediately starts helping first guy he sees. Someone who got there after me with no appointment. Older fella.He proceeds to tell me 2 minutes after asking my name and knowing I had an appointment.Talkes next 45 minutes helping this guy create a service appointment and get him taken care of with a loaner Model SI meanwhile have to wait 35 minutes before going up to a sales rep who calls in another service tech who helps me within 5 minutesMgr comes out apologiizes for John and his lack of customer service skills. Then proceeds to give me a loaner Model 3 when I'm turning in a Model Y...Awful experience all around for the first time I've ever needed my Tesla serviced. Do no recommend this location at ALL.
• April 2024 by Christina Jordan
  Today after speaking on the phone with Kevin have decided to write a review about our experience with this company. Kevin stated that he was the only one we were able to talk to about this and there was nothing he could do about out concerns. After purchasing two vehicles from Tesla in recent years, I feel compelled to caution others against making the same choice. While Tesla's cars may have impressive features, the lack of adequate customer support and devaluing customers current vehicles to make sales are glaring flaws that should not be ignored.Our attempts to reach out for assistance through the app have been met with silence, leaving us frustrated and without solutions to our problems. The phone support system only adds to the frustration, leading us in circles and often ending with unhelpful responses from representatives who lack the necessary knowledge to address our concerns.Most concerning is the significant devaluation of our car, which has plummeted by $49,000 from its original purchase price. This drastic drop in value raises serious questions about Tesla's pricing strategies and the long-term viability of their vehicles in the market.Furthermore, despite having several Tesla chargers in our medical office for other vehicles to use, we have decided to permanently remove them. Our concerns about Tesla as a company and our reluctance to promote anything related to their vehicles have led us to this decision.For those considering an electric vehicle, I strongly advise exploring other options before committing to Tesla. The subpar customer support, concerning devaluation of assets, and broader company concerns are red flags that cannot be overlooked. A company's commitment to customer satisfaction, ethical practices, and the resale value of their products should be key considerations when making such a significant investment. If you look on trust pilot and the BB this company has a 1-2 star rating
• March 2024 by Patrick McCauley
  The Tesla Service shop in Littleton, CO on Broadway struggles mightily with customer communication. Their primary communication channel for service appointments and related communications is the Tesla app's CHAT feature. By limiting live communication, they make it extremely difficult to communicate the vehicle's issue or to build trust with their shop.The most recent example is that I scheduled an appointment for them to diagnose an issue with my Model S instrument panel. Without asking any questions and without looking at the vehicle, they sent an estimate VIA CHAT of >$3000 and asked me to approve the estimate.Accroding to Andy at the Littleton Service shop, an approved estimate gives them authorization to move forward with the repair without having to communicate with the vehicle owner after they diagnose the problem. The benefit for them, again according to Andy, "that way we don't have to wait to contact the vehicle owner when the car is already up on the rack”. In other words, they're asking me to approve a >$3000 repair before I know what the problem is or whether I want to spend that much money on fxing it. When I replied that I couldn’t approve a $3000 expenditure without understanding the cause of the issue, Andy said he would add a $215 labor charge (their labor rate is $215/hour) for having to call me with a diagnosis before proceeding on a $3000 repair. I thought that was an odd response until I realized that they weren't even going to try and figure out what the issue was and they were just going to replace the panel. Which also fits with the fact that they didn't even bother running remote diagnostics which they can easily do from their shop to try and figure out what’s going on before providing me with an estimate. IF YOU DECIDE TO TAKE YOUR VEHICLE HERE, DO NOT ASSUME THEY ARE GOING TO DO ANY DIAGNOSTICS OR TESTING TO TRY AND FIGURE OUT WHAT THE PROBLEM IS.Of course I cancelled the appt and Andy replied (over the Tesla app chat) “if there is anything else we can do, let us know”.The only reason I have continued to give this shop my business is because I live < 1 mile from their shop. After this latest experience, I have decided it was my last interaction with them.
• March 2024 by Khayala ismayilova
  I brought my Tesla Model 3 to the Tesla service center from March 13th to March 15th for maintenance. The car remained in their care for three days. Upon retrieving it, I noticed a significant crack spanning approximately 20 inches across the windshield, which was not present when I initially handed over the vehicle. Despite presenting intake photos taken by Tesla upon receipt of the car, indicating the absence of any damage, the representatives and managers refused to acknowledge responsibility or replace the windshield.Their explanation was baffling; they claimed the crack occurred due to the car being left outside during snowy and cold weather, despite there being no evidence of prior damage or chips on the windows. They offered no conclusive proof that the crack occurred outside of their service time. Despite their acceptance of the incident happening under their care, as evidenced by the intake photos, they remained steadfast in their refusal to rectify the situation. During lengthy discussions with the manager, their explanations lacked substance, leaving me frustrated and dissatisfied. Despite the clear evidence provided by the intake photos, they were unwilling to honor their responsibility. It is disappointing that despite acknowledging the incident occurring during service at Tesla, they chose to absolve themselves of accountability.The incident occurred during their service window, and they possess signed paperwork releasing them from liability for occurrences such as snowstorms. However, they lack evidence to substantiate that the damage occurred either during their service period or during inclement weather.I trusted these people to fix my car and it comes back with a clearly broken windshield, and no one has the integrity to do right by me. I care about how dishonest and deceptive they were.Tesla Service: 5700 S Broadway, Littleton, CO 80121
• March 2024 by Alan Rodriguez
  CAR WOULD'VE KILLED MY CHILDREN! Car rolled over TWICE while parked on my driveway as my family was taking groceries out! If it wasn't for the fact that my wife ran inside of the car to hit the breaks it would have kept going back.On top of that when we called this Tesla dealership they started insinuating it was because WE didn't put it in park when we did TWICE!! Then they said it was in neutral in the tome stamp and WOULD NOT show us the evidence. ZERO EMPATHY when if my children would have been the ones taking the groceries out of the car would've been DETRIMENTAL.On top of that after 4 months of ownership there is a crack in my windshield and they wouldn't do anything about either.DON'T BUY A TESLA! OVERRATED and service IS THE WORST!!!
• March 2024 by Nathan P.
  Thank you Alex or Malox,and Jeff in the service area. They really helped me. Excellent customer service 110%.
• February 2024 by Sasha Marsh
  High end service, sales and care for every customer. My husband and I have owned a Tesla since 2018 and recently purchased second model S. We are customers of Tesla for life!! Thank you Tesla Sales & Service of Broadway - Sasha & Jake
• February 2024 by Coy
  I hope Elon hears about this. But a very friendly place at all. Myself as well as a few other people I know were just talking about this place. I had one good experience with a technician, but still he even told me half truths, come to find out. Don't go here as they are rude and unprofessional.
• February 2024 by Jeff Cohn
  worst service! they act nice, but don't fix the problem. and then charge you for it anyway. when you tell them it's not fixed, they don't believe you. be careful.
• February 2024 by Kevin Lyons
  One again, in and out with a loaner in 10 minutes. Great service!
• February 2024 by Aly Lang
  Once you are out of warranty, you are SOL and they can care less! I was just out of warranty and had a pretty serious issue with a very loud squaking noise coming from the control arms of the steering. They are asking $3K to fix...AND admitting the because of the weight of the battery, this is a common issue. Well, this sounds like an engineering problem and now I have to bear the cost of THEIR lack of proper engineering on the Tesla X. Customer service was seriously some of the worst I've experienced. They then don't give you your estimate cost...they put it all at $0 with all the detail. I've reported this to several agencies as this all is just wrong. When you admit an issue with the weight of the battery and problems that occur, it should be recalled an fixed. Do NOT buy an Tesla X until they get this fixed!!!! Extended warranty highly recommended so not to get 'screwed' over just out of warranty.
• February 2024 by Steven Leon Wagener
  Great customer service with very knowledgeable staff. I went here for a consultation, test drive, and final purchase and they were extremely helpful throughout the process. Probably the easiest and most professional car purchasing experience I had.