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February 2024 by Brian Plautz
I needed some help with a trailer hitch installation (I didn't have the proper size socket) and they helped me, no questions asked.
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January 2024 by Franco Tirador 333
they lost my reservation, but the store manager spent time with higher ups figuring it out and taking care of us with a rushed move.
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December 2023 by Kelly Davis
So easy and so worth it!!
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October 2023 by Carl Woods (The Aquarium Guy)
Great experience!
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October 2023 by John Kolton
The employees of this location were absolutely accommodating to us. Took the time to research and call other company members to make sure we got what we needed.....a same-day, one-way truck and car transport. We were delighted!!
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September 2023 by Lisa Quick
We were so impressed by the service we received today! Great customer service and the time spent to help us understand our best options moving forward was very much appreciated. Thank you!
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September 2023 by James Huppenthal
Do not trust these people. They may or may not have equipment you reserved.
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September 2023 by Joshua Sweeney
This is by FAR the best Uhaul I’ve ever been to. The facility is super nice, and it’s also the only Uhaul I’ve ever seen with more than one person behind the counter (there were 3!). I will definitely rent a truck from this location again.
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August 2023 by D. Conner
One of the nicest UHauls I have ever been in!
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August 2023 by Jacob Knapp
Charged me an extra day because my two day return time window was off by an hour
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August 2023 by Kyle Cordell
Made a reservation nearly 6 months prior to moving my son back to school. With 24 hours notice, was told I would have to pick up the truck in Castle Rock. I called immediately to let them know this was almost an hour each way that I would have to add to my trip. The response was a very rude, "our policy states we may change your pickup location." By 40 miles??? I let the rep know I was very unhappy and this was more than a small inconvenience as it would add two hours to an already cramped timeframe. She spoke over me, was unprofessional, and completely uncaring. I got a truck and tow dolly through Penske with unlimited mileage 3 miles from my home with 24 hour notice and immediately canceled my U-Haul reservation. I'll only use Penske for this type of rental in the future and will never use U-Haul again.
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August 2023 by Robyn Thompson
Store and trailer were super clean. Trailer was in great shape with new tires. Customer service was excellent.
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July 2023 by Mark Pasternak
Katie was nice
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July 2023 by Katie Markley
Walked in and the 2 women working had attitude from the start before I even said hello. Then we were told they didn’t have the van we had rented and had no record of it. One finally decided to look in the computer and told us they changed the location. I asked her where the new location was and it changed twice then she only said that it was over next to Outback. No address and again full with attitude. As I’m walking out the other woman had the audacity to say in a sarcastic manner ‘have a great day’. I will never go to U-Haul. No notification. No help. Horrible customer service.
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June 2023 by Dan Gaiser
Great staff! Very friendly and helpful.
