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February 2024 by Emily Pletcher
Kathy at the desk was amazing! She was very kind, patient and helped me with all my returns and answered all my my questions.
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February 2024 by Charlene Goldman
Although sometimes expensive, the staff are always friendly, helpful and very conscientious of preparing the packages (mainly artworks) with care and attention. They arrive on time and in perfect condition.
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February 2024 by Amber Wermerskirchen
Kelley, an employee at the UPS Store, went above and beyond with her exceptional customer service and patience. From the moment I walked in, Kelley greeted me warmly and provided personalized assistance. I had also spoke with her on the phone before I arrived and she was ready to solve my problem. She patiently answered my questions and offered creative solutions. Kelley's attention to detail and dedication to customer satisfaction are commendable. If you're looking for outstanding service and patience, Kelley at the UPS Store is the employee to rely on.
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February 2024 by Maureen Shively
The staff at this UPS store is really wonderful. They go above and beyond.
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February 2024 by Kristin “Rockchalker” Baldwin
This location is worth going out of my was for. The customer service is awesome. They are always pleasant and friendly.
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January 2024 by Terri J
Friendly and extremely proficient.
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December 2023 by Katie Corrigan
Kathy and Elizabeth were SO helpful!!! They went out of their way to get me fixed up and were looking out for me when I was shipping and international return. They could have slapped the postage stickers on the shoebox with a bit of tape and sent me on my way. However, they let me know that it would be best to ship item in a box so that I don’t get charged by the manufacturer for damage to the product/shoebox. They were able to make copies and even had boxes available for customers. Their Customer Service went above and beyond! The ladies made me feel like we were old friends and I walked out of the store feeling better than I did when I walked in. Thank you!
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December 2023 by Isabelle Jones
I came into this store unprepared, trying to sell 2 guitar hero guitars on eBay and totally lost. I was greeted by Elizabeth, and my goodness was she extremely helpful! She assisted me in an extremely timely manner, was extraordinarily kind and very personable, and helped me save money on shipping! Not to mention the cleanliness of the store itself and the lovely atmosphere! Thank you so much to Elizabeth for making my first EBay sale a success!
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December 2023 by Russ Good
They get me in and out efficiently every time, are often very busy and understaffed, and customers don't seem to realize that, yes, we're all trying to ship things in December, that's how holidays be. UPS prices are often better than the USPS or FedEx so it's worth waiting in a line a bit.
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October 2023 by James Keyes
Very accommodating to my printing needs on short notice. Highly recommend.
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July 2023 by Spencer Joel
I usually love this store and that's why it got an extra star because every other employee than XXXXXX is good. This women charged me $6 for a box which is fine. My fault for forgetting it. Won't happen again. She asks if I want packaging protection. I decline. She then proceeds to charge me for it and doesn't tell me until after my card is charged that she's putting bubble wrap in the box. The one I very clearly said "no" to prior. It blows my mind this lady thought tacking on 4 bucks is worth a bad review. Is it going to make me go broke? No. But the fact is, I had a free Amazon return turn into $10 because of this lady. If I see this lady at the store next time I go I will politely wait for another employee. Just like at the barbershop, they aren't all good.Bums me out because this is the only bad experience I've had at this store and I've gone a lot. One bad experience is enough for me to write this when it comes from blatantly dishonest and almost scam-like ethics from an employee.
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July 2023 by morgane wigglesworth
I will go out of my way to go to this UPS store specifically. The ladies that work here are very friendly and sweet. One time I forgot to bring a mailer and they were able to give me a recycled one they had extra. Thank you!!
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June 2023 by Cumorah Clonts
Unfortunately, I never got to experience the customer service at this business, because when I pulled up literally right in front of their door at 6:25pm one of the employees stepped out, saw me wave at them and proceeded to lock the door and turn off the “open” sign, despite their hours being published as open until 6:30 PM. I understand wanting to close up shop and go home, but if you advertise your hours as open till 630, then that means you’re open to do business until 630. I felt it was rather rude for them to completely ignore me, despite my efforts to make it known to them that I was there to do business.
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May 2023 by Abdul Shaik
Lori, Elisabeth, Kelly and others are really good people you will ever walk into in your lives. Customer friendly, full of patience and no customer goes out with a sad face.. happy vives and good place. Fast notary and courier services
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May 2023 by chocolate s.
Elizabeth was the best in helping me get my packages back to the Midwest! Greatly appreciate her! Thank you!
