Williams-Sonoma

Most Recent Comments

• June 2025 by Morgan Borlase
  They have the rudest employees and they act like you’re doing a disservice to go up to the checkout counter. Their return policy is appalling. I didn’t even use the item that I got. It was a $300 item and said cannot be used because it’s not in the perfect original condition. I had the receipt and it was under 30 days.
  The store manager was unhelpful and had no authority or understanding. He refused to let me speak to the general manager and gave me no further information with regard to getting in touch with the GM, either.
  I was a manager at target for over eight years and I am just in shock about how horrible the experience was! I will never shop at Williams-Sonoma again. Please go shop somewhere else. Don’t let them have your money.
• April 2025 by Ashley Laura
  One of my favorite stores and there’s always a friendly employee offering to make you a coffee! :)
• April 2025 by Steve Jiang
  Sales people apparently are commission based. Therefore, they are not there to help you. They are there to squeeze you. Evidence: if you talk to one staff and express interest in a product. Later on，if a different staff helps you with more info to help with the buying decision, the previous sales person will ensure making you uncomfortable and guilty. Damn, I just want to make my purchase decision how I wanted!
• March 2025 by WHITNEY DOUGHERTY
  My husband bought a Breville sparkling water machine from William Sonoma 3 days prior, under the pretense that it could be returned if we did not like it. After trying it once, it did not meet our expectations.
  We came to the William Sonoma store at Park Meadows with receipt and original packaging.
  
  The staff was immediately obtuse and aggressive. They told my husband it was un returnable because it had been used. Once he informed them of their own policy, the manager “sighed” and said “fine, we’ll take it back “- and then slammed down a book that she was restocking. During the remainder of the transaction, no one would speak or look at him and treated him like a criminal. Once the refund was completed, my
  Husband thanked them and said, “I think it is unreasonable to treat people with this level of disregard.” The woman who slammed the book became verbally defensive and emotionally heightened. She said - “I’m not even talking to you, are you kidding me?”
  He was calm, and shared that we will not be shopping here again. She then yelled “you’re not even speaking to me, I don’t know what you’re talking about.” and a litany of verbal barbs.
  
  I want to reiterate that he stayed calm and professional during this interaction, and was fully taken aback by the treatment and response of a major corporation in regards to accepting a very inexpensive return.
  
  I understand people have and days, but customers are not punching bags for emotional valleys. We were frequent customers, and are no longer.
• February 2025 by susan carley
  I was shopping for an espresso machine and Taylor was very knowledgeable. Overall great customer service!
• February 2025 by Jill T
  Not only is their customer service and return policy painful, the pot I purchased has sliced open my hand and fingers on multiple occasions. It's stainless of their brand. DO NOT buy anything stainless from them before checking the edges carefully. If you don't like it, you can't return it anyway- even if you lose a finger. Sad time.
• February 2025 by Dominika Hendley
  This is for the company, not specifically the store. I do frequent this store, as it is my local store. But this issue is far larger than this store.
  
  I am writing to express my concern regarding the handling of a defective Nuna car seat that I purchased from your Company. Despite my attempts to seek assistance, I have not received a response from Pottery Barn/ Williams Sonoma regarding this matter.
  
  As a parent who relies on this car seat daily for the safe transportation of my child, I cannot return the defective seat before receiving a replacement. It is unreasonable and unsafe to expect me to go without a car seat while waiting for a new one to arrive, especially when the issue is due to a manufacturing defect.
  
  Furthermore, Nuna's 10-business-day processing time for returns means I could be without a car seat for an extended period. This is simply not feasible. Additionally, Nuna has not provided a solution for appropriate packaging. The original box is no longer available, and sourcing a suitable replacement is not a simple task.
  
  I have requested one of the following solutions from Nuna, but they have not responded adequately:
  
  -Ship the replacement first, allowing me to return the defective seat after receiving the new one.
  
  -Provide a loaner car seat while this issue is resolved.
  
  -Offer an alternative resolution that does not leave me without a safe and compliant car seat, whether by shipping the replacement first or providing an option for pick up and return at a Pottery Barn store locally, where I can leave with a replacement car seat.
  
  I would also like to mention that Nordstrom has already stepped up and is providing refunds or exchanges to parents experiencing issues with these car seats.
  
  I kindly request Pottery Barn/ Williams Sonoma (as the owner of PB) to intervene and assist in resolving this matter promptly, ensuring my child's safety and minimizing disruption.
• January 2025 by Nancy W
  I was surprised that they don't protect consumers like Costco, Sam's, even Amazon within the return window. I was told a product cannot be returned because it has been used. How can I tell the product quality if I don't test it out....I am sure one can get around their system by saying nothing about the product quality. Very disappointed by an high end store.
• January 2025 by Lindsey Schreiber
  Unfortunately like many reviews I also experienced rude customer service. I purchased a $4K jura machine and decided we wanted a different model. When purchased we were told we had 30 days to return it with a receipt. Went back to return it and was rudely told I should’ve checked the website and the fine print displayed at the register - ha! - because they won’t return used items. Cannot believe this company doesn’t accept used returns within 30 days for such large ticket items and that I’m just out $4k. Unacceptable. Was met with no empathy and just the phrase “it’s policy” over and over.
• January 2025 by Susie M
  I purchased a tin of Fortnum & Mason tea for a family member who is a tea lover. They did not like the flavor AT ALL so I brought it back to exchange for a different type. W&S did not allow the exchange due to a policy (which is not on the receipt, BTW.) Aside from that, the woman at the counter was rude in her response to me. I did not approach in a rude manner - I simply told her I wanted to make an exchange. There was absolutely no need to be rude to me. In any case - it’s an outdated policy & shows poor business decisions. Why risk unhappy customers over $32? And a smidge of friendliness would do a long way. Lesson learned - I won’t shop here again. For those who do, be sure to check the return policy.
• December 2024 by Erin Lamprecht
  Nasty people! Called to ask if they had an item, the woman barked that she couldn’t hear me & eventually did a stock check to find it. Then I walk into the store, with zero acknowledgment from staff as I perused. Walked up to the counter & the cashier (middle aged man with olive complexion & a beard) basically stares blankly at me until I tell him I have an item put to the side. He begrudgingly tracks it down. I pull out my phone to show him a cheaper price I found online & confirm that they price match. His snarky response is that “it depends.” I don’t respond & he calls him manager over. The store manager (also a middle aged man but I believe bald) was very kind & actually provided logical context that they can only price match if it’s from certain stores. The cashier takes back over to do what little he’s obviously capable of (ringing up my item) & hands it to me after the purchase in complete silence. Just so rude. With the way retail is struggling, you’d think these people would be trained on decent/minimal customer service but I suppose not.
• December 2024 by Amber Wood-Jensen
  Terrible customer service. We purchased gifts on Saturday 11/30/24. There were troubles with the credit card machine and we were told to use a different card. We used the second card and could immediately see that both our cards were charged for this purchase. We returned to the store within 5 minutes and were promised that the 2nd charge would drop. It did not so we called the store 12/3 and received a very snotty response. They refused to help in any way and told us to call our bank. Seriously??
• November 2024 by Elizabeth Steffers
  Today I brought An electric wine opener back that had been given to me as a gift without the charger. I had inquired at several places and tried to order one on Amazon, but nothing fit. I even called Customer Service at the rabbit company where The wine opener was made, and they were extremely unhelpful. A lady named Jeanne restored my Faith in Customer Service. She exchanged it for a brand new one. Thank you so much, Williams Sonoma, Customer Service, such as this will give you lifelong customers.
• October 2024 by Mostly Ghostly
  Amazing service! Staff was so helpful and kind, from helping find items to giving out tasty snacks.
• September 2024 by Chris Ruszkowski
  Such Attitude! Nespresso lists this location as a drop off point for the empty pods. I drove thirty minutes to drop them off only to find out t he at is NOT true, shame on Nespresso, but the rude attitude I got from the employee was very unexpected. I’ve noticed some of the same customer service when shopping here before. Well, never again.