L.L.Bean offers top notch gear and high quality merchandise. The customer service is often described as top notch, wonderful, amazing, and friendly, with staff who are patient and go above and beyond for customers. They are helpful in explaining products and hunting for items. The business honors discounts and free shipping even when resolving order issues. Their Park Meadows location is a nice location with plenty of mall parking, is clean, and well presented. However, the in-store selection does not match what is available online, with some areas seeming especially lacking. While service is generally praised, there can be occasional problems with order communication and fulfillment without notification.
