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December 2023 by Amanda J.
Love the clothes there, but the service is terrible. I was ready to checkout and there was no line, but it took 20 minutes for an employee to help, even though other employees told me someone would be with me soon. Those employees didn't help me, they continued doing other tasks and helping other customers around the store. Go to the Outlets or just other locations, online is way easier.
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November 2023 by Aubrie Rose
Manager should be fired for Racism just because my friend didn’t speak English refused to return or store credit for a shirt that has not been worn had no signs of wear but said that she has the right to refuse a return. It was so disrespectful
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October 2023 by Maddy R.
I love Windsor I really do they have been my go to dress shop for years but this store always closes early. I've gone multiple times around 5 on weekdays when they close at 8 and are already closed with the lights off. I was in a rush to get a last minute dress so I drove to the other one further south. They also never answer their phone. Service is good when in store and dresses are reasonably priced
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September 2023 by Samantha Schuttler
I was looking for a dress for a very important occasion. My friend was helping me try on the dresses that I found cute. They gave us a 10 minute limit to try on six different dresses. I forgot to pick up my keys in the dressing room on the way out and the way they got my attention was very rude and totally uncalled for. As me and my friend were checking out the cashier was extremely rude, short, and judgmental. I found a cute dress in the end but will never be recommending this store to anyone.
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August 2023 by Bea Douglas
If I could give you no stars, I would. You should all take a class on customer service. We asked if we could try on a dress, just so happened to be on the mannequin and the only small, salesperson simply refused to help out a returning customer. You do realize without customers you don't have a viable business. But looking at most of these reviews, I am not the only one who feels this way.
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August 2023 by Emma Faith
Super cute clothes!! Employees were very nice and helpful!
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August 2023 by Tebarak Al Shamsy
Horrible customer service. Snarky for having a return reception 2 days past limit. Tania or whatever her name is.
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June 2023 by Chloe Chavez
I said no to giving my email address and the lady rudely said "unfortunately I do need your email." Obviously a stupid excuse to force customers to give their email to get their employee email rate up. I gave a very very fake email. Don't pressure your customers or they won't stay your customers.
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May 2023 by Danielle O.
Very rude store manger and employee. Was told I could return a hat when I bought it but then when I ended up wanting to return it I was then told I cannot. The website does not say I can't return a hat so that should be updated. Also, Taylor was especially lacking good customer service skills I wanted my original receipt back and she wouldn't give it back to me. Which every store always gives back the receipt so very odd she wanted to keep it. I asked her to give me a copy then and refused to give me one.
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April 2023 by Violeta “Violet” Costache
Very, very rude employee. I shop here a lot but we could not find a big selection the last I visited the store. I made a large order on line. My daughter tried the dresses, she kept two and I returned the ret. The employee that helped me snacked every dress out of my bag, and true each one on the counter after she credited my order. Very rude. She proceeded to tell me that I should have returned these dresses on line because this was causing her not to receive her bonus this day. I was not aware of the store policy and she was taking her frustrations on me. Very disappointed with the customer service I receive this day.
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April 2023 by Violeta M.
Very, very rude employee. I shop here a lot but we could not find a big selection the last I visited the store. I made a large order on line. My daughter tried the dresses, she kept two and I returned the ret. The employee that helped me snacked every dress out of my bag, and true each one on the counter after she credited my order. Very rude. She proceeded to tell me that I should have returned these dresses on line because this was causing her not to receive her bonus this day. I was not aware of the store policy and she was taking her frustrations on me. Very disappointed with the customer service I receive this day.
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March 2023 by Gigi Perrault
Great costumer service and amazing clothes. Trinity was a great help and so nice!
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March 2023 by Karla W.
Great selection of 2023 prom dresses.. staff was amazing and super helpful!! Prices were very reasonable!! Love my dress !!
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November 2022 by Hanan Ramadan
Great shop for costumes and festivities and the salesmen are friendly
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November 2022 by Camryn MacDonald
employees were rude with an attitude and unhelpful