-
August 2025 by Branton Toback
Had some documents made and printed here, I made a mistake on my end and they were able to help me fix it and reprint for no charge. Super professional and helpful people! I will use the again for all my copies and printing needs.
-
July 2025 by Mary Meyers
I come to this location often, most of the time early in the morning, and I must say the blonde gentleman, I think his name is Josh, that is always there in the morning is so knowledgeable and kind! He always helps me work on my projects and makes sures that my packages are shipped efficiently! I can’t say enough of this location he is always willing to help with the best attitude and always has suggestions one what paper would look best on my projects! I really hope management know what a gem of an employee they have!
-
July 2025 by Raymon Bonner
I brought in a package and was told it needs to be dropped off at a specific location because it was a “dangerous good.” That was understandable. They gave me a piece of paper with info on where to drop it off. I made sure to follow all the instruction on the info sheet. I even tried calling ahead of time to “schedule a drop off” like the employee at the store told me. I called the dangerous goods hotline, and tried to schedule it, they transferred me to regular customer service. That person then had trouble finding any kind of scheduling for the location and told me to just drop it off. So I drove the hour to Broomfield to drop off the package, only to get turned around. They told me they don’t take packages with dangerous goods of any kind and said to call the dangerous goods hotline.
When I called them again, they told me explicitly, “ We are trying to get shipping and printing centers to stop telling customers to drop off dangerous goods at locations. There isn’t a single location in the country that takes dangerous goods drop offs. You have to schedule a pickup with a driver for dangerous goods.”
As a company, you have a responsibility to give accurate information to your customers about how your company operates. The fact that someone at this store made up an info sheet with maps and step by step instructions of false information is incredibly unprofessional. Clearly there is a lack of internal communication within FedEx as a whole since I got tossed around between various departments by phone and most of those people didn’t even know where to send me. I spent 3 hours between driving and dealing with customer service on this issue when all I had to do was stay at home. God knows FedEx isn’t going to reimburse me for my time or the gas I used. Do yourself a favor and just use UPS or USPS. This is by far the worse experience I’ve had with any shipping company.
-
June 2025 by Terri Shuler
Lady was very helpful
-
July 2024 by Nathan Breedlove
Over the course of several years I've never had a bad experience at this location. Always helpful, professional and willing to go the extra mile with my needs whether it be copy, online or shipping
-
May 2024 by Mindy Parker
I don't have a printer at home so I use the Fed Ex Print and Go feature. It works pretty well most of the time.
-
March 2024 by Amanda Sammartino
My experience was quick and pleasant! The staff was very helpful.
-
March 2024 by Brenda Jones
I truly enjoy stopping by FedEx, they are always so pleasant and very engaging. They always do an excellent job with my documents and print my documents as quick as they can. I am so grateful to them all and they make my job easier for sure!
-
December 2023 by Reina Jeong
This is my first time writing a review. It's so absurd and absurd that I can't stand it. I will never visit this place again. The staff's service was very unfriendly and the delivery did not arrive on the expected date. It's too expensive.
-
October 2023 by Dallin Wright
I had a package that required a signature, but it was due to arrive during the workday so I had it redirected to this Print and Ship Center. Every day it would go out for delivery and then go back to the warehouse without being dropped off for pickup. I went in to talk to them about this, and they very condescendingly let me know that I could track my packages online and implied that I was just being stupid and there was nothing they could do. Finally, the warehouse called me and told me that my package kept getting rejected because it had a lithium ion battery. I didn't know that was a thing. But also, I had no way to know this until the warehouse called. You would think the people turning away the same package every day would connect the dots when I come in and tell them my package is getting returned to the warehouse every day. Fedex, uniquely, seems to go out of it's way to have terrible customer service on the phone, online, with their support in India that doesn't know anything even if you do manage to get a human and, apparently, with their offices like this one. I'm very grateful to the Johnstown warehouse for finally letting me go up there and just pick it up, but it was a lot of unnecessary stress and wait just due to sheer negligence and apathy.
-
October 2023 by J Bolton
Ever since they put a box out for you to scan your own documents then drop, they have totally lost touch with what customer service means. I tried to take my package to the customer service person behind the counter and was told I had to go and scan it at the box. I didn’t want to do that. I wanted a paper receipt and assurance that it would be delivered. Several times I have tried to use the scanner at the box to get a receipt and it’s cut in the middle. Not useful to me. I’ve complained twice and they said it was the equipment. Then fix the equipment if it’s having issues or get it replaced. I try to use this place only as a last resort, when my usual, friendly FedEx location on Main Street in Longmont has already had their pickup for Xpress.
-
October 2023 by Don Durso
very helpful, and quick to accept my return package - it appeared they had a lot of people working, so no backups. Thanks!
-
August 2023 by nut
I've read some other reviews of this location and wanted to chime in with my two cents. I had a splendid time here and will definitely be back. I was helped courteously and efficiently when I was inquiring about shipping a small package. The cost was incredibly reasonable and I am happy to report that my box arrived on time without any damage! While I was paying for this service, I also asked about getting passport photos. The woman who was helping me with the shipment said she would also be able to get my passport photos done right away. She asked me to go have seat in front of the white backdrop and then followed me over a few minutes later. This was the best decision ever. I can't recommend getting passport photos at this location highly enough. I have had a range of experiences when it comes to passport photos and this experience was my best one yet. I am so grateful to have a good quality photo for my passport that I will be happily stuck with for the next ten years! This will definitely be the only place I recommend to anyone who needs passport photos.
-
August 2023 by Vaibhavi Gore
Erin was helpful.Thank you
-
April 2023 by nadia m
I've read some other reviews of this location and wanted to chime in with my two cents. I had a splendid time here and will definitely be back. I was helped courteously and efficiently when I was inquiring about shipping a small package. The cost was incredibly reasonable and I am happy to report that my box arrived on time without any damage! While I was paying for this service, I also asked about getting passport photos. The woman who was helping me with the shipment said she would also be able to get my passport photos done right away. She asked me to go have seat in front of the white backdrop and then followed me over a few minutes later. This was the best decision ever. I can't recommend getting passport photos at this location highly enough. I have had a range of experiences when it comes to passport photos and this experience was my best one yet. I am so grateful to have a good quality photo for my passport that I will be happily stuck with for the next ten years! This will definitely be the only place I recommend to anyone who needs passport photos.
