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March 2024 by Gretchen Skipworth
Friendly and good service
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March 2024 by D C
With the ever changing delivery windows I feel like I am being held prisoner to get my package when a signature is required. Should I hire a shipping clerk to sit at my front door 24/7?
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February 2024 by Mike Corbett
Not necessarily about this location but more about UPS and their customer service in general. I shipped a box to myself from this location for a trade show. I was told the package would arrive on a Tuesday and the package never showed up. I forgot the receipt with the tracking number in my truck at the airport. UPS has no way of tracking a package without a tracking number. You cannot talk to a customer service representative at their 800 number without a tracking number. I finally got in touch with a virtual agent who had no solutions whatsoever either. I asked them to get me the phone number for this Customer Center so I could ask them to look at their logs so they could provide me with the tracking number but they could not even provide that to me. In the end the virtual agent just abruptly stopped the chat so I am back to square one. I find it hard to believe that they have only one method of traceability. How would they track something down if there was a crime committed? This may be some of the worst customer service I have experienced.
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December 2023 by Jason Gillespie
I am fine with UPS in Longmont. These are not the cartiers that cause me issues at all. I must have a great driver in my neighborhood.
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December 2023 by DarkianK
would give lower rating if possible. delivery person came out and dropped off one of two package, both require signature. didn't ask for signature one and just stated I wasn't home and left for the other. even though my car is in the drive way they have to walk up to get to the porch and my brother having the TV volume turned up in the living room, they just marked that they "attempted" to deliver the package. Now I have to lose out on a work day, and hurt myself financially, which UPS would take no responsibility for of course. Filed a complaint with their support call center, now I have to worry about them damaging my package AND once again "attempt" to deliver my package and just ignore that someone is home.
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October 2023 by Jonathan Kampbell
I love this ups store 3754 the manager here lux is so fantastic and a great role model for his employees
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October 2023 by Jamie
First things first, Pedro needs a raise or a promotion asap! His customer service and ability to go above and beyond was INCREDIBLE!!! My wedding was on October 7th, we were waiting on a very important package that had originally been expedited from the company. The package was re-routed initially and I was told it would not be delivered until Monday, after 5 hours on the phone with ups the morning of my wedding. I was able to reach the warehouse that was closed over the weekend and got to speak with Pedro. He was so kind and understood the urgency behind receiving this package. He located the package that apparently NO ONE else could find and allowed us to pick up with him asap.Thank you, Pedro for your hard work and actual concern and understanding for urgent matters.We appreciate you!!!
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June 2023 by Amy Smith
Terrible customer service. They promise one thing and then decide to not follow through. Teach your employees better.
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December 2022 by Kimberly
I've been there a few times and there's a young lady there that is so nice and very helpful and knows exactly what she's doing. I wish I knew her name. Keep up the good work?
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November 2022 by Great Guy
Hiring practices are a joke here. 1. I apply online and was told given a date for orientation without a time to show up. Then, when I do I 1. Walk in, they didn't even introduce themselves. 2. Handed me an insurance form I to complete which I already completed 2x online. 3. A join the union form with deductions, all of which was never mentioned to me before I accepted the job online. Deductions from a job that will only last 2 or 3 months. What a joke this place is as well as unprofessional. You can tell they don't take reviews seriously, look at the other responses, they are all the same. Bot responses.
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October 2022 by Lisa Brown
They always take time out to help me and explain things. I have a weird address, so I have to call them a lot.
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August 2022 by Joe JT
UPDATE: 7/26/22My package finally arrived undamaged, but I stand by my statement about choosing a different courier when possible.My package was supposed to be delivered to my home, but was instead delivered to a Target. I was told by an employee at this location that it must have been double-labeled. I asked why the driver didn't notice that one of the labels had a customer name instead of a business name/address such as "Target". I was then told that this happens a lot. So, I asked if it happens frequently why do the drivers not inspect the labels more closely, and the sides of a package. They said that the drivers don't have time to inspect the sides of the box for labeling errors, they just quickly scan, and drop off which feels unacceptable as a customer. The employee also said that if it's "double-labeled" then they wouldn't even see it, so I'm assuming that means somebody made a mistake and put a different label perfectly fitted over mine (covering barcode), and it was then scanned, and the driver in no way could see the edges of another label directly underneath.There's just one problem...a new address and name for a different label requires a different tracking number...so, how come when the driver scanned the "Target" label the UPS website updated MY tracking number under my address/name as delivered? How is that possible? The driver scanned the barcode attached to my label, but didn't notice that it was the label UNDER another one that says Target? That's a level of incompetency I find hard to believe. I called the Target on S. Hover, which is located in a completely different city than where I live, and they said it was sent back out with UPS after they realized it was for a residential address. So, why didn't the UPS employee at Golden Rod Ct in Longmont see that information once they looked up my tracking number for the screwed up delivery? My name was right there along with my address, why not search for my delivery, and give me a solid answer about the status of my package? This is a SIM card for a phone, and it's very important that I received it before my old phone was disconnected, and now it looks like that won't happen.From now on, if given a choice at checkout, I'm choosing FedEx, or a different courier other than UPS, because none of this makes sense. I know this is going to sound extremely rude, but...I don't care how many hours they're working, the drivers need to pay more attention to what they're doing, if they're working 14 hours a day who's fault is that? The company right? They should hire more drivers regardless of what makes their shareholders happy. I gave them an extra star, because supposedly the facility employee alerted a driver to the mistake, and somehow lol they're going to correct it, and deliver my package on time (???), but I'm a little bit skeptical of that actually happening, because they said it was delivered, then it was at dock, then it's at a Target, and now it's....well...nobody knows, not even UPS.
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December 2021 by Beverly Vilog
The worst UPS store I’ve ever encountered and I’ve lived and moved over 5 times through different states. I called them back after they left me a voicemail. They stated that my address isn’t found while attempting to deliver but when I called them and asked them which delivery it was as I order plenty of online items, they said they didn’t know. How do you tell me my address isn’t found if you can’t supply me with the information of which shipping/tracking has the issue? What a joke.
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December 2021 by Ray Williams
The friendliest place to drop off your UPS packages around. A little off the beaten path and parking can be tight. But well worth it.
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December 2021 by Keralec
DO NOT USE THIS LOCATION TO SHIP!!!Stood at the counter for 15 minutes and nobody acknowledged me… people just stared and acted like I was a bother… this location needs all new staff or something..
