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February 2025 by Agustin Lozoria
They are very friendly and efficient.
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January 2024 by Kira Reed
Their ATM STOLE my debit card. The ATM said due to “security reasons your card is being retained.” It then kept my card in the machine and kicked me out. The teller told me that he didn’t have access to the atm and there was nothing he could do. Absolutely ridiculous that I went in to simply withdraw some cash and now I have to have my bank send me a whole new card and number.
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November 2023 by Tyler Claus
I had a great interaction work banker/ customer relationship consultant Daniel Benson. I had an issue with my U.S. bank credit card. He looked into it and made a call for additional information then explained what was going on. This all took less than five minutes. It was great as my wife had spent over 3 hours on the 24hour call line. She was going through electronic and talking to representatives and could not get a straight answer after 3hrs.
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June 2023 by Natalia Mitchell
Maybe hire some better and kinder tellers. One women is always rude and in a bad mood. Ridiculous!
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March 2023 by John Houston
What a horrible bank. I don't think I have ever been to this location, and actually gotten everything I needed. The attendants consistently, seem to not care about customer service, and are borderline rude. I would steer away from this branch!
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February 2023 by Natalya Kotova
Maybe hire some better and kinder tellers. One women is always rude and in a bad mood. Ridiculous!
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November 2022 by Amelia Smith
When you are a U.S Bank member all you need is an I.D to go in any branch and withdraw money. If you are a U.S Bank member I would highly recommend finding a more secure bank, how do you not need any type of proof of an account other than just an ID? This branch handed out my money to a complete stranger, and when I spoke with the branch manager Joe- mind you I was super furious they allowed this to happen- he seemed to not really care they handed my money to a complete stranger. SWITCH BANKS ASAP ALWAYS ASK WHAT THEIR AUTHORIZATION POLICY IS, BECAUSE U.S BANK WILL HAND OUT YOUR MONEY TO ANYONE WITH AN ID!!
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October 2022 by Brian Keith
WOW! I was checking for a USA bank open tomorrow on Saturday. After reading through all the reviews....... How would anyone want to bank here? It's not like it's a couple bad reviews here and there, but damn near every review is bad. Thank you everyone that takes the time to do reviews, saved me the hassle of going there myself.
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July 2022 by stephen l miller
I have to go to this Branch at King Soopers, generally people are nice. Problem is, that this is the Only bran h where you have to come in if need to make a deposit for "One" check or other iss. I like US Bank, service thru phone help is great but you closed so many branches. OPEN up the one in Larkridge would Help a LOT for the many in tri towns who bank with you. You are going to lose a lot of customers. I would change but but happy with my credit, cards, check s . Too hard to make a change is biggest problem. Bet with the program & serve your customers like you used to. Pandemic was just a feeble excuse.
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March 2022 by G Carter
The branch manager Joe is less than helpful. If you need someone to help, go to a different branch!
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January 2022 by Destiny Snyder
Branch manager is disrespectful along with staff.. he speaks to everyone with an attitude and acts like he’s better than everyone else.. definitely would not recommend this site… would give 0 stars if i could… 10/10 do not recommend
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November 2021 by Jonie Myers
We tried to cash a check at the US Bank branch at Hover & Nelson. Branch manager, Joe Williams would not cash and said "how do I know you didn't already deposit today." We do not appreciate being assumed a thief! We will never do business with US Bank ever!
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August 2021 by Gretchen Hall
Every time I visit this location, I receive kind, attentive customer service. I have never had any of the negative experiences mentioned. I do know that this branch has been intermittently short-staffed and that the average human has instant-gratification entitlement syndrome. Perhaps having to wait a while makes folks irritable.
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June 2021 by Gary Nguyen (Gary Van Nguyen)
I've always had a good experience going here. Lines get long sometimes but that's the nature of a smaller location.
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February 2021 by Robert Fesenmyer
Worst customer service in banking history. If you don't want to do your job then go home and let someone who isn't afraid to work handle the job.
