Auto Insurance in Louisville, CO

“Dave is great. He has been doing my home and auto insurance for 5+ years now. He’s always happy to walk me through things I don’t understand and follow up if I don’t have enough coverage. I’d give him a chance to review your current insurance and see where the gaps are.”

“Angela Shore has been such a blessing all the years I've been with Mr. Hughes' office. Whether I leave a message or email, Angela is always quick to respond and take care of whatever I need. She is friendly, professional and honestly one of the main reasons I've stayed with State Farm since I moved back 10 years ago!”

“EDIT: Marc did call me after reading the review which did make a difference on the customer service front. Also explained statefarm has been doing quite a few cancellations in Colorado - which again is not on him nor his office but corporate - which is why he didn’t catch mine.
Overall still sucks on the cancelation but the call made an impact

TLDR:office staff is friendly and overall good rates - I do recommend giving them a shot. 3 stars is poor professional courtesy for no follow up after being dropped for a single theft claim.
Drop is on corporate, not them, but would’ve expected more. A simple follow up would have made the difference.

I’ve only ever worked with Peter and occasionally Eric at this office. Been a policy holder for both home and auto for just under 2 years.

Peter was nice, was fairly responsive on questions, got letters from Marc thanking me for being a client around typical dates like birthday, Christmas etc. Overall it WAS a great experience and never had any complaints - overall good service and guidance.

Then, I filed a theft claim, never filed any other claim before this and once again, customer service was super helpful. Fast forward 4 months and I get a random mail from StateFarm they are canceling my home owners insurance because I filed the claim.

Is it annoying? Yes. Is it just business? Yes, it is what it is.

However the reason for the 3 stars is not because they dropped me (for one single claim, but that’s corporate decision and not on them), but the fact I never received an email, call, text, anything from Marc’s office to at least check in and explain the situation. Nope, just a letter in the mail about being canceled for the claim.

Again, it’s a business decision by higher ups and I am not faulting them for that, but at the very least show some common courtesy and follow up after you - the office - were notified of the cancellation.”

“Awesome experience! Called and was able to update our home and auto policy over what felt like a quick 15-minute call. Shad was on it. Friendly and professional and was able to guide us towards what we fully trust is the best coverage for our family's house, and car, while finding genuine ways to save us money on our premium. Thanks, guys!! -Ray”

“I am extremely impressed and grateful to Alecia for her assistance in resolving the outcome of a claim and at the same time reducing my monthly premiums significantly. After reporting to Alecia adifficult interaction with the claims team, Alecia took it upon herself to contact the claims manager who in turn resolved my concerns to my satisfaction. Alecia was also able to upgrade my policy saving me over $3000 in annual premiums. She made the entire process easy and seamless. Alecia is outstanding.”