KeyBank has received mixed reviews from its customers. Many customers appreciate the knowledgeable and attentive service provided by specific bankers. For example, one customer highlighted their positive experience with a banker named Brendon, who helped develop a personalized financial plan. Another customer praised Kate B. for her exceptional kindness and assistance during a loan inquiry. Additionally, Susie's expertise stood out to another reviewer, who noted her professionalism and experience compared to staff at other banks. However, there are significant concerns regarding the bank's overall customer service. Some customers reported issues with transaction times and online banking, expressing frustration over the difficulty of reaching customer service through phone or email. Despite these challenges, the bank's commitment to being environmentally friendly and not investing in harmful industries has attracted some customers. Overall, while KeyBank offers strong personal service through individual bankers, it faces criticism for its accessibility and online support.
I have had many bank accounts in my 50 years. I have NEVER had an amazing experience that I had with Tony! Just opening a new account, it was the best customer experience i had! Probably ever! I'm a manager at a retail store. If I could clone Tony I would pay big money to employee him!
October 2025
Excellent, friendly and local. Tony was very knowledgeable and thorough opening my account. I’m so happy to have found this bank.
February 2025
I came in unsure of what I was looking for and as a disabled veteran I was looking for guidance. I found a confidence in both key bank and mostly my Banker Brendon. He was knowledgeable about investments and intentional moves to make with my money. He's looked out for me and always pointed me in the right direction.
