Cell Phone Stores in Loveland, CO

“Dom was absolutely amazing! He is very talented in his role! He explained features, billing, price points and all of the fun stuff with extensive knowledge. He is very kind and interesting to talk with. Two thumbs up for Dom! I will highly recommend him!”

“Kevin at Verizon deserves more than 5 stars for the incredible service he gave my dad and I.

I originally went in to upgrade my phone and reduce my monthly bill by removing add-ons I didn’t need. Kevin was extremely knowledgeable and transparent, and he was able to lower our bill to around price we were comfortable with including the cost of my new phone. He took the time to explain everything clearly and made sure we understood all the details before making any decisions.

We later decided to check out T-Mobile because their promotions seemed slightly cheaper. Unfortunately, that turned into a stressful situation. Before we had even agreed to the full terms or seen the final pricing with all fees included, our service was ported from Verizon to T-Mobile without us intending to finalize anything yet.

When we returned to Verizon, Kevin immediately noticed what had happened and calmly explained that our lines had already been transferred. Even though the situation wasn’t his fault and was completely out of his control, he went above and beyond to help us fix it.

Kevin spent over THREE HOURS calling different departments, supervisors, and management to recover and restore our account. Because we’ve been loyal Verizon customers for over 13 years, we had accumulated valuable perks and benefits, and Kevin worked tirelessly to make sure none of that was lost. There were multiple obstacles with PIN resets and account recovery issues due to the porting process, but he never gave up.

In the end, he successfully restored our account and all of our benefits.

His patience, professionalism, and dedication were honestly incredible. He stayed positive, calm, and determined the entire time. It’s rare to find someone who cares that much about helping their customers.

If you’re going to this Verizon location, ask for Kevin. You’ll definitely be taken care of.

Thank you again Kevin, we truly appreciate you!”

“I would recommend this business to friends and family. They answered all my questions through text messages and I made my appointment through text as well. When I went in the store was clean and the person who helped me and fixed my phone was very nice. It took about an hour and a half to replace my screen. My phone is working just like new as I write this review.”

“When you walk out of an establishment happier than when you went in because they made you feel better about your day, that's always a good sign. That's how I felt when I went in to get a new phone last week!”

“I gave a lesser rating earlier because I do have some legitimate complaints. Most of my complaints were heard and most of the time I was satisfied overall. However, I read some reviews after leaving mine and they were horrid. They really don't deserve those bad reviews. Any I had a complaint about the payment app a person stayed on the phone with me until it was fixed. Once I received a totally wrong order. I was told to keep it and I reordered. Gave most of groceries to my neighbors except the water. I've had one order not delivered but reordered and received next day. That one I even called the driver and was sent to vm. Someone arrived with the delivery person next day with a really attitude who gave me a mean look. Was he the person delivering the day before who didn't? Maybe? Only reason I can think of to be hostile unless he didn't like my skin color. That's the only time I've been treated that way by a delivery person regardless of their color. They're either always friendly and respectful, or they ring my bell and are gone before I get there. I've found nearly all Wal Mart employees at the 2 Loveland stores to be pleasant and helpful. Any time I have a problem I go to customer service in the app. First its the vr assistants which I hate but if you persist with tapping it's something else, you will get a live person on there and if they can't help you, you will get a phone usually within 5 minutes or less. They are always courteous even when I've been irate, but I usually warn them before I start that I'm upset and if I get angry, it's not their fault. I know they aren't the person causing the problem. Sometimes it's even me. Give them a break people. Most of them are doing the best they can at jobs that are thankless most of the time for a wage that will never get them out of the poverty level. That's not always true. Some will steal or leave your groceries maybe on the moon just for a kick. I've encountered at least a dozen or more, male and female, and only one person was rude, actually many more than that. I almost always rate them an excellent, but can't always tip them, but do if possible unless there was something wrong.”

“THE BEST TEAM EVER!! Have had a nightmare with my phone being in “switch” and every person i was helped by was awesome and so so nice. After literal days of trying to come in and get the simple issue resolved, a team member helped in 3 seconds!! Thanks for everything you guys, you all are amazing!! Happy holidays?”

“I had a fantastic experience buying my new phone! The staff was knowledgeable, patient, and helped me find exactly what I needed without any pressure. The whole process was smooth from start to finish, and I appreciated how clearly everything was explained — from features to setup. I left feeling confident in my purchase and excited to use my new phone. Highly recommend!”

“Sondos was extremely kind, compassionate, and VERY thorough in helping me get everything I was trying to do. She helped me get discount on earbuds that I would not have been able to afford otherwise, and helped get my parents new phones activated with ease as they are unable to, so I took care of that for them. Absolutely went above and beyond to resolve pricing difficulties and system issues. Best customer service I have EVER received at a phone store hands down.”

“Woman and young man working both helped me out with issue I was having. Didn't catch there names but they helped out tremendously when customer service didn't help me. will be back hopefully they both are still there!!”

“WILLIAM helped me get my old phone files and aps uploaded and working on my new cellphone. He did a very good job getting me to where my new phone was totally usable. Thanks, William!”

“I've been coming to this location for many years and Jeff is by far the best store manager I have ever had the pleasure of working with. I am SO glad he is the manager here. I own my own business and I know good employees when I see one, and he is by far the best employee here. Since he has been here the store has improved 150%.”