Famous Footwear is a shoe store with friendly, helpful, and professional staff. Customers report a good selection of quality footwear at competitive prices, with many finding what they need. The service is noted as amazing, with management honoring pricing mistakes and staff being competent and non-judgmental, making all customers feel welcome. Specific assistance for special needs, like fitting shoes over braces, is also highlighted. However, some wish for more choices in women's shoes. A significant concern involves safety, as store policy prevents staff from intervening during thefts, which some customers find unsettling and which has led them to not return. Overall, many are satisfied and plan to shop there again.
Amazing customer service. My niece had picked out a pair of shoes that were under a $29.99 sign. When we went to check out the shoes rang up $59.99. We were going to put them back but the manager honored the price since all of the shoes were under the wrong sign. We were extremely satisfied customers! They’ve got our... read full comment
May 2025
Very friendly and helpful cashier. Found a great deal on shoes, which ment I got two pair for the price of one. A+
March 2025
Got some nikes that were a 15. I never find them. Staff was nice, store was clean.
