Victra, an authorized Verizon retailer in Pueblo, CO, aims to provide a top-notch experience for its customers. The store features a range of wireless devices, including phones, tablets, and accessories, and prides itself on its knowledgeable staff. Reviews highlight the exceptional service provided by employees like Josiah and Natasha, who are recognized for their professionalism, friendliness, and expertise. Customers appreciate the quick and efficient assistance, even during busy times. Josiah, in particular, received praise for his ability to ease customer concerns and resolve issues effectively, while Natasha was noted for her helpfulness in addressing upgrade queries. However, some customers reported challenges with Verizon's customer service, particularly when resolving billing issues. Overall, Victra is committed to connecting technology to life and ensuring customer satisfaction, making it a reliable choice for wireless needs in the area.
I had issues with my phone after coming down out of the mountains. The ladies fixed everything within 5 min AND let me know about a great upgrade for both our phones. Wish these folks were in my town in Kansas, the Verizon store there is notorious for bad service-not here!!
October 2025
Josiah was fantastic! I walked in thinking I had a problem, but he was incredibly knowledgeable and immediately put me at ease. I left feeling confident and reassured. Definitely go see him!
September 2025
We are a business and I lost my iPhone in while in town Thankfully Verizon was only 2 miles where I was at and even though there was a small wait to be seen my issue was resolved with me walking out with a new iPhone 17pro! Thanks Verizon!
