“Today, I had a conversation with a member of the team here. I was disappointed, disgruntled and frustrated that a weekly special order I had requested for a couple of months still had gotten missed. The team member was conciliatory and said he’d have the owner reach out to me. The owner did call me moments later. It was a remarkable experience. Not only was she forthright about the situation and miscommunication among her team, she presented me with a Master Class example of taking ownership of an issue and hearing what was being said by a client. I’ve taken our conversation and her leadership accountability to heart and will do my best to be just as sincere and transparent the next time that I don’t perform as well I, myself, would like to be treated. I’m excited to continue working with the whole community involved with Gone To The Dogs. So appreciative of today’s interaction, Bill”
Pet Stores
“Today, I had a conversation with a member of the team here. I was disappointed, disgruntled and frustrated that a weekly special order I had requested for a couple of months still had gotten missed. The team member was conciliatory and said he’d have the owner reach out to me.
The owner did call me moments later. It was a remarkable experience. Not only was she forthright about the situation and miscommunication among her team, she presented me with a Master Class example of taking ownership of an issue and hearing what was being said by a client.
I’ve taken our conversation and her leadership accountability to heart and will do my best to be just as sincere and transparent the next time that I don’t perform as well I, myself, would like to be treated.
I’m excited to continue working with the whole community involved with Gone To The Dogs.
So appreciative of today’s interaction,
Bill”