-
July 2025 by Hannah Corbin
THIS STORE IS A JOKE!!!!
We've been coming here for years and the staff is HORRIBLE. Gloria at customer service was the most unpleasant person I've ever dealt with.
No one speaks English and no one knows where anything is.
Lowe's management should not allow pick up options at this store - they never have it ready or know what your order is - it should not be a service they offer its it's not a service they can provide. Period.
-
July 2025 by Matt Taylor
I gotta say this is one of the worst Lowe's I've been to. If you plan to shop here, make sure to plan adequate time. Some days have taken us over a half an hour to get checked out being 3rd in line.
-
July 2025 by dalila barragan
very bad service
-
July 2025 by Susan Davis
This is the least helpful store. Only had 4 pieces of pressure treated lumber when online it stated they had more than enough for our project. They had longer 16’ boards and we figured we could have them cut down for our 1 1/2 hr drive home. Had to purchase 1st, cart it up to the register and then cart back to the saw— only to be informed they cannot cut “that type of wood” with the saw. Don’t waste your time.
-
July 2025 by Jessica Taylor
If you're looking to be treated poorly, this is your location.
After three separate visits to speak with someone in the Cabinets department, I was finally connected with an employee I was told could help me. I was the only customer in both Appliances and Cabinets at the time, I wasn't taking her away from any other customers.
When we sat down to begin planning the cabinets for my rental property, I mentioned I was interested in pre-built, non-custom cabinets. The employee immediately responded with an eye roll and a comment that I should be going with custom cabinets. That was the first of about ten eye rolls during our brief 7-minute conversation, along with a general attitude of annoyance and condescension.
It became very clear that she wasn’t going to help me, so I got up and left—frustrated and disappointed.
Lowe’s has signs posted asking customers to treat employees with respect. But I have to ask: why is it acceptable for your employees to treat your customers with such disrespect?
This experience was disheartening. I hope Lowe’s leadership takes this as an opportunity to reflect on the customer experience they’re allowing in their stores.
-
June 2025 by Glen McMurl
Stopped in to get some materials, and to my surprise, hardly anyone spoke English, wanted me to talk into there phone to translate, didn't happen, found a person to talk to after bout 10 min, so all was good.
-
August 2024 by Oliver Townsend
Pick up is super slow. There’s often only one person at the Customer Service Center, so you need to wait behind all the people doing returns ( which take a long time ) to pick up your stuff. You’d be better off just going and getting it all yourself.
-
August 2024 by David Antoniolli
Inventory is wrong 95% of the time. Prices posted on shelf rarely match checkout. No help to be found. Ace hardware in Dillon on the other side of I70 is far better! Shop Amazon.
-
August 2024 by Lloyd Zimmerman
Some of the employees had a hard time understanding English,
Or even speaking it. There was even an employee that didn't know where the different departments were
-
August 2024 by justin mas
Maybe when you hire people fresh off the boat you don't make them management. Desperate much maybe pay a fair wage and get better help. I walked out, no sale.
-
July 2024 by Justin Hardy
Using this lowes has been one of the worst customer service experiences I have had in 26 years of construction. Called multiple times about a botched delivery. Phone rang for 15 minutes, I finally hung up. Called back same thing. The third call was answered after 10 minutes. They hung up the phone because I said I was upset for listening to a phone ring for 40 minutes! I will not use them or purchase materials here again. I would be embarrassed if all the 1 star reviews here
-
July 2024 by Rio Bett
Not very helpful
-
July 2024 by samuel de los angeles
Stay away from this place horrible experience with pick up order I had to wait more than 2 hours for my materials. I needed the material urgently so I waited.
-
July 2024 by K Morguen
This Lowe’s is one of the worst Lowe’s stores I have ever had the misfortune to shop in. Customer service is seriously lacking. Numerous employees lurking around the store, try to pawn off any questions asked or information needed on some other uninformed employee, while they hide out in crevasses of the aisles trying not to make eye contact with shoppers. The employees that work at returns, check-out and order pick-up desks are snarky and rude. Will be taking all of my future business to the Home Depot in Avon, the drive is longer, but the service is exponentially better.
-
July 2024 by Michael Greene
The worst, awful staff, awful inventory, just horrible. I can’t say enough bad things to fully explain how awful this store is, and just LOWES in general, go to Home Depot. And if you think you want to go to Lowe’s, go to the Silverthorne Lowes and you’ll be a Home Depot person for life!
