The Xfinity Store by Comcast receives positive feedback for its helpful and professional staff. Customers highlight staff members like Seth, Giovanni, Kyle, and Shane for their excellent service, patience, and willingness to stay late to resolve complex issues, ensuring customers leave satisfied. Many reviews mention quick and efficient service, with some customers able to get their devices and accounts set up in minutes. The store is praised for its wide selection of mobile phones and service packages, often outperforming other providers. Customers also appreciate the in-store support, even in difficult situations such as service delays or account problems. However, some mention frustrations with phone trade-in processes, noting difficulty in getting phones sent for credit and challenges reaching the company responsible for those services. Overall, the store is viewed as a professional, customer-oriented place that provides helpful solutions and quality service, with staff willing to go above and beyond to assist customers.
I was picking up an xFinity modem for a property in Denver. I was slightly confused and the person helping me (I didn't get his name) was very kind, sharing details I didn't have. We made a minor modification, updated the record via text and I was on my way. Excellent assitance and service. Very well done!
February 2026
I went to this xfinity store just a few minutes before closing to activate cable and wi-fi service, not realizing what time they closed. Seth attended to me, was very helpful, and made sure everything was in order with my account. He never once mentioned the store was closing so I did not feel rushed. Great customer service!
December 2025
Great experience at this store. Very attentive staff and Kyle was extremely helpful
