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February 2024 by Gail Smith
Quick and productive.
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February 2024 by Kim vanderwall
Bryan was hands down the best support we’ve had with Verizon! He detailed every option and plan that best fit my needs for both personal and business.
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February 2024 by ASAJAY unknown
Chad was pleasant. Helpful. I wasn't in a good mood cuz my battery crapped out. Would be more customer friendly to have the option of battery replacement instead of the $850 I dropped. Not a reflection on the staff, that's Verizon.
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February 2024 by steve henderson
I am not the best on computers and get very frustrated when there are changes and I need to update. I can't begin to tell you how helpful and positive the staff was! Brendan, Carmine Wes and Tyler. They said no problem and minutes later they had my information added and updated to my phone . They were all five stars and I highly recommend them to everyone who struggles with the upgrades, All the best to a wonderful team.
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February 2024 by Cheryl Wolf
Excellent service. Very personable service and very easy to deal with.
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January 2024 by Moses
I'm awarding this Verizon store a 4-star rating, not for its current state, but for its potential and the essential services it provides. Over the years, I've frequented this store, relying on it for various telecommunications needs. The products and services offered are crucial and generally meet my expectations. However, there's a significant area that requires attention: customer service.Regrettably, this aspect has consistently fallen short. The staff, while knowledgeable, often seem disinterested and unenthusiastic in addressing customer inquiries and concerns. This lack of engagement and warmth in customer interactions detracts from the overall experience.Despite these shortcomings, I recognize the store's importance in our community. Its presence and the services it offers are indispensable. Therefore, my five-star rating is given with the hope of encouraging improvement. There's tremendous potential here, and with a renewed focus on customer service excellence, this store could truly excel and fully satisfy its clientele.
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December 2023 by jay bowman
Carmine was great
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December 2023 by Ayla Frerichs
Great!
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December 2023 by Randy Kelley
Bryan was very helpful.
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December 2023 by Jim Sunderland
Great service both in the presentation in service plans and accessories!!
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November 2023 by David Tegtmeyer
Agnes was great once again. Thank you for your help. I would also like to give a shout out to to entire store staff. When i was in multiple people of an older age group came in with issues that others who are more mentally spry would not have trouble dealing with. The staff was amazing in their attention and professionalism with there clients
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November 2023 by Kelly Bloom
My timing was perfect so I had no wait to get my new phone set up. And while Chad was transferring everything from my old phone to my new one, I decided to upgrade my Apple Watch. So he was able to get that set up for me too! My only complaint would be the amount of money I paid to get out the door (for phone charger, case, set up, etc). But overall very happy with Chad’s service.
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November 2023 by Maggi Clouse
I had a great experience today. The whole team at this store is very friendly. Brian is very knowledgeable and has helped me upgrade my plan and my phone.
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November 2023 by Jerry Barbillon
Literally the worst experience I’ve had at a Verizon store.Went to buy a new watch while on vacation. They could not pair the new watch and also completely locked me out of my old watch.After being there for nearly 5 hours, they were not able to resolve the issue and gave me back my watch that is a lemon now and I have to spend more time at Apple to get it fixed.There was no manager working there. . . We could not get answers from any of the two employees working there.There was no communication with Apple or reaching out to another store to get some help. After wasting our last day of our anniversary trip at the Verizon store with no avail we will not be returning there.
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November 2023 by Gale Loveitt
I had a great experience working with Bryan to help me get a new phone. He was great at explaining to me everything that was going on.
