Verizon, a prominent telecommunications company, has received mixed reviews from its customers. While some have praised the excellent customer service and professionalism of the staff, others have encountered difficulties with the company's policies and procedures. One customer, Sage, was particularly impressed with the way she handled a difficult situation, demonstrating patience and professionalism even when the customer was rude. Another customer, Tonnisha, was equally pleased with the clear explanations and helpful service they received. However, not all experiences were positive. One customer faced challenges in returning a device, encountering issues with the company's policies and communication. Fortunately, a helpful employee at the local Verizon store stepped in, advocating on the customer's behalf and resolving the problem. Similarly, another customer, Amanda, was commended for her exceptional service, even while being the sole employee on duty and without a lunch break. The representative who assisted one customer was also praised for their knowledge and quick resolution of the issue, despite having several customers waiting. Overall, Verizon's customer service appears to be a mixed bag, with some employees going above and beyond to provide excellent support, while others may struggle to meet the demands of their customers. The company's policies and procedures also seem to be a point of contention for some customers.
Switched phone companies keeping same number. Verizon staff was extremely helpful and patient.
September 2024
Tonnecia was a great help to me and is very knowledgeable!
December 2023
I absolutely LOVE Tonnisha I believe was her name. She is patient, explains services clearly, & very helpful. I have wonderful services the last couple times I have come. Will return!!!
