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“I was at this location Sunday 19th October 2025. We upgraded 3 phones, I watch and got 2 tablets!! Our first agent Sam was fantastic!! He was extremely knowledgeable regarding our new phones and other things!! He was very nice and respectful! Unfortunately I forgot to ask about my upgrade to my watch. The SE didn't come with ECG or fall section which is required for me to feel safe outside my house! Today 22 October 2025 we went back at talked to Sergio to exchange my watch! He was also fantastic!!! Friendly and knowledgeable!! He exchanged my watch with no prob. He also gave me a great deal on a case-charger-screen protector combo!! Thank you both for fabulous customer service!!”
“Came in to pay my bill here because the store at 120th were really rude and did not want to take my payment! But the girls here Leslie and Kimberly were super nice and notified me that I qualify for discounts! This will be my go to store!”
“This location is one of the best stores I have been too through all the years I been with Metro. Was sent there since another Metro PCS store didn't have the phone my daughter wanted. Kamil and Jiya had excellent customer service and were very kind. I spent more then I wanted on a phone but with the wonderful customer service and patience they gave, I left satisfied.”
“Came in today on my way back from a trip to Denver and decided to stop here to upgrade my phone. The previous T-Mobile rep in Fort Collins is saw told me that I could trade in my phone which had some damage. Luckily Brian V saved me from trading it in since it wouldn’t have been tradable anyway and I would’ve lost my old phone for no reason. So i decided to keep it and found a stellar deal on the phone upgrade I’ve wanted for some time and got to keep my old phone as a backup!
Kudos to Brian! You were awesome and made the upgrade process super quick. I was in and out of the store in 15 min!”
“Karla on 120th & Washington in Thornton, CO was ABSOLUTELY THE BRST SERVICE I’ve ever had at AT&T! She was fantastic and helped us out! Gayle & John on the phone at customer service. But this review is really for Karla! I can’t say enough awesome things about her! Will hunt her down next time I need any help with AT&T”
“Huge shoutout to Flor! She’s an outstanding multitasker, incredibly helpful, and so pleasant to work with. She made the whole process easy and enjoyable. Highly recommend working with her”
“Great customer service every time I come all the girls are very helpful and fast Danae , Marla and everyone else that works here . Great job girls . Will definitely be recommending you guys .”
“Thought phone ruined - left on car roof - found at end of street 3 hours later in the dark - had been run over several times - rough shape. Brought in - instead of selling Me new expensive I phone - repaired in under 1 hour, works great - outstanding and many Thanks..........”
10AM - 8PM
740 E 88th Ave, Thornton
Mobile Phones
“Absolutely amazing customer service by: jake Lopez
We came in to get our oldest a new phone since it was time for a new one and desperately need one ? Jake was just the right person to get helped by, I mean he did such a great job even my husband decided to get two more upgrades! Jake was awesome ? he is very patient and friendly, he made sure we got what we needed”
“I want to thank Kenya for helping me update my phone to a new one she was a pleasure to work with also I did not receive the text message for the survey so I hope this helps”
10AM - 8PM
581 W 84th Ave, Thornton
Mobile Phones
“Had a very smooth & easy experience switching from Xfinity to T-Mobile at this store. Reydy was super helpful and dealt with the hassle with the utmost professionalism and I would be happy to see him any other time I need to go in!”
“Dan helped me and my daughter move our services to T-Mobile and he was very helpful and very supportive in our decisions thank you for all your help very helpful and knowledgeable glad we moved our services I recommend going to this store in Thornton they are very supportive and helpful thank you”
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“Brought my phone in due to swollen battery. They replaced the battery and back glass same day. They were very helpful in explaining my options, the cost, etc. Highly recommend this repair shop.”