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February 2025 by Gina Fernandez
Making an appointment online was easy. From the moment I walked in, I received great customer service. Jasmine was wonderful! She was very patient and understanding about our issues. She was very knowledgeable about services. And she addressed all of our questions and concerns. Overall, we had a pleasant experience with the help of Jasmine.
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February 2025 by C M
Legit internet bill almost quadrupled. Stay away. So shady unreal
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February 2025 by Alejandra Ochoa
When you want to grab Now they will offer to refund the cost of 50 dollars per line, this is totally false
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February 2025 by Randy Belisle (FastRandy)
These guys hooked it up!
I won't go into the details, but I will say going without a phone sucks! It's almost as bad as dating a Crazy Redhead from a sketchy website.
I was in the process of switching phones (mine held against its will) when passwords, push notifications, locked out, or not compatible phones prevented me from freeing my abducted device. Everything got screwed up to the max. I was screwed without my communicator harder, and then a crazy redhead gets screwed after dinner and drinks.
Once my device was returned, Pong, the dude that politely greeted me at the door, was patient, understanding helpful,capable, and above all solved my issue quickly and efficiently. Damn snappy dresser too, fit, professional very PC. Go there! If I could give the dude 15 stars, I would
Thanks Man...way to represent the brand!!!!
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February 2025 by jason Moad
Try to cancel my service they told me to come back wow good customer service
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February 2025 by Hailey Kennedy
This is a five star review for Samuel Sierra. He was very kind, courteous and took care of all my needs. I am extremely hard of hearing and he was very patient with me and he deserves an extra star for his patients. Thank you so much, Samuel!!!
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February 2025 by George Guzman-Cisneros
Won't help you at all when you come back for maintenance or to swap equipment. They just care about sales and good bye.
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February 2025 by Jeff Johnson
Karina was very helpful and empathetic while addressing my issues with moving my internet service and merging accounts. Thanks again Karina!
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January 2025 by stuart “Someonekilledu6” horner
Close account, pay bills, return equipment……. Few days later get another bill. This company is a predator asking for money when their costumer Service sucks
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January 2025 by Brenton Brown
Avoid Comcast/Xfinity!
My sister signed a new contract with Xfinity on 5/31/24 which includes new cable service and an upgrade to internet bandwidth from 300Mbps to 2000Mbps. This location is the closest to her house.
It is now 12/9/24. We have yet to receive the cable box, so we literally can't use half of our service. Then the rented internet gateway (from 2020) only ever provides 300Mbps consistently. Even then, every day, it either fully loses signal and resets itself or has degradation bad enough that streaming services like Hulu are unable to even stream at lowest SD quality.
I've learned they had added services without consent (federally prohibited) back during the pandemic and my sister has been paying for YEARS for undelivered services that she wasn't even aware of being billed for (auto pay)!
I've tried getting this resolved but you know how Xfinity corporate has responded? Claiming I am not an authorized user to avoid discussion when I am listed as a manager. Claiming there's a cable box active on our account, while ignoring that it was never delivered *to us*, so if it's in use it's fraud. Claiming that our gateway is receiving signal as expected and refusing to do anything. Essentially making excuses to not provide services and STILL charge for them, i.e. commit fraud!
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January 2025 by Kaleb S.
They finally got me in. They got me out and I had to go back for a Juex cable for programming. I had to delay a day to just intall
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January 2025 by Eric Ardito
Chandler was fantastic and helped me with everything. He went above and beyond. I think you should give him a raise. He’s the best
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December 2024 by Beatrice Reden
Terrible service. (I'm probably just being petty but fr work on your communication skills and BE ON TIME) The worker that was supposed to work with me seemed extremely lazy and unprofessional. Didn't even come by today which was extremely disappointing.
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December 2024 by Melissa P
Karina is amazing. She went above and beyond to help me. She deserves a promotion!!
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November 2024 by Reena Saenz
These people here are so incompetent. They opened three different accounts in my name and failed to ever mention that I had a past due balance. Weird how they just opened different accounts. They have the accounts on file and the past due balance, but no payment history 🙄.
