The Cricket Wireless Authorized Retailer offers a pleasant and helpful customer experience. Friendly and knowledgeable staff, such as Carolina, Devin, Rick Howe, and Adam, guide customers through the process of purchasing new phones and setting them up. Customers appreciate the staff's valuable information and competent customer service. While there may be occasional issues, like an unexpected upgrade fee or a phone update causing problems, the overall experience is positive, with one customer even giving a 5-star rating. The retailer strives to assist customers with their needs, from getting a line off an account to obtaining an ACP phone.
Carolina and devin were life savers! Got us a brand new phone and got it all set up in about 45 mins! Getting a phone can be frustrating for sure. They were friendly and helpful the whole way. I really appreciate their customer service!
April 2025
Carolina, Devon and Kira were very helpful and very nice
February 2025
I was buying a phone for a friend who had lost theirs due to an automobile accident. The lady was very friendly and helpful. The only thing was that she didn’t tell me that there would be $25 upgrade fee on buying a phone. Other than that, it was a pleasant experience.
