Highline Vail - a DoubleTree by Hilton is an older hotel offering a mix of experiences. Many guests find it a beautiful, cozy place with amazing mountain views, describing their rooms as well-appointed, charming, and perfect for their needs. Some rooms feature desirable layouts with a kitchenette, living room with fireplace, balcony, and separate bedroom. The pool area is frequently cited as nice, featuring a hot tub and being close to the elevator, though one guest found it full of bugs and not cleaned properly. The hotel provides a great and convenient shuttle service to and from Vail Village and even to hiking locations, with very friendly drivers. Amenities include complimentary bicycles, a warm and inviting lobby and bar area, a decent workout room, and washers and dryers for a fee. The hotel is also welcoming to dogs. However, experiences with service and dining vary significantly. While some guests praise the staff as welcoming, kind, hospitable, helpful, and genuine, others report subpar service, describing front desk personnel as unhelpful, unfriendly, dismissive, and rude. The breakfast options are often disappointing, with offerings like bland breakfast burritos, sandwiches, or tiny croissants that must be purchased extra. The hotel has no dining of its own, only an attached unaffiliated restaurant. Noise can sometimes be an issue. Overall, it is a place with great amenities and location perks, but inconsistent service and food offerings impact the experience for some visitors.
