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June 2023 by Lakshya Gangwar
So Pepi sports guy is very helpful and flexible. It’s the only place we found hourly rentals for regular bike for as low as 10 bucks so a great deal. The person gave us last minute bikes with so much flexibility of even paying afterwards. And was considerate even ~10 mins after put reservation end.Would recommend again for rental bikes , can’t comment for skiis!
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March 2023 by Dag K.
Terrible customer service. Have been waiting for 30 min to try ski boots (there was only one person in front of us). Person who was fitting boots told us it might be even longer because he has to help his co worker! Unfortunately did not check other reviews before coming to this store. NOT RECOMMENDING!!!
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March 2023 by David Hsu
Holly is amazing. So knowledgeable, friendly and hilarious. And knows all the brands and styles. We love her!
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December 2022 by Joey Estevez
Rented skis from this establishment. The older bald "manager" was rude, dismissive, and inappropriate. Did not listen to a single thing me or my party said regarding our ski preferences. When questioned about the comfort and size of skis/boosts his response was "I have been doing this for a very long time, I know what is best for you". He ended up putting me and my party of all different ski levels in beginner skis. Prices were extremely high. I ended up returning my skis and renting from another shop who listened to my preferences and took they time to properly fit me and give me the appropriate gear. All the other staff was kind and respectful, but the "manager" made for a terrible experience.
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December 2022 by Greg Maggass
Have a rack of nice skis advertised for $400 outside, but they are really 700? And the guy inside just laughs at us? I would buy from anywhere else how annoying dude good luck
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December 2022 by Logan Radford
The entire staff was extremely helpful aside from the older bald gentleman. Was extremely rude to first time skiers that barely spoke English. 5 stars because the other staff were great. I would rather get hit by a truck than speak to the bald man ever again.
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August 2022 by Mark Wagner
John and Sean helped us tremendously when we had a quick accident and had to return the bike. Good instruction and really good help.
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February 2022 by Debra Aflalo
The store manager is a lovely gentlemen who delivered my mittens to me while I was dining at the Swiss Chalat at the Sonnenalp hotel. Wonderful customer service.
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January 2022 by Anthony R
This is the place to go if your looking for some high end ski gear while visiting Vail Village. Pepi Sports is beautiful inside and has lots of really nice clothing for sale. It is going to be expensive though so just keep that in mind!
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January 2022 by holly young
Great quick service. Our gear fit and they took good care of us.
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December 2021 by Dr. Alexey S.C
Excellent food. The onion soup is delicious.
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August 2021 by Dave G.
We were vacationing in the area from Michigan and looking for some summer close out deals on some ski equipment. Sean and his boot fitter Alex spent several hours with us to ensure that we walked out with the perfect boot. It was not about making a sale, but their foremost interest was making sure that the boots fit correctly. One we found the perfect boot, they were able to match a lower price we saw on line without hesitation. Overall extremely impressed and can't recommend Pepi's enough for competitively priced merchandise and an extremely friendly and knowledgeable staff. Thank you Sean and Alex.
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February 2021 by Cael S.
Rented demo skis for 3 days- horrible condition not tuned whatsoever but didn't exchange because didn't want to waste time on my vacation. When I returned employee accused me of wrecking skis and skiing in the road. DO NOT RENT ANYTHING FROM THIS PLACE.
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February 2021 by Sara P.
Extremely disappointed in staff at Pepi's. I came in to purchase boot heaters for my ski boots and purchased a pair of hotronic boot heaters and paid for installation. Upon pickup, they told me I was good to go. Anyways, 2 runs later the heaters fell off. They didn't sell me the part to keep the heaters on my boots. Who would think you'd have to question people who do this everyday? After I lost the heater, I immediately went back to the shop to tell them that there must have been an error and they didn't install properly. Their answer was "oh yea, you didn't buy the part to keep them in place" and "yes this happens all the time- 3x myself". Only answer is that they don't install properly because they want their customers to loose them and come back and buy a replacement. I cannot believe any shop could have such poor intentions. Have been in the valley forever and will never give them another penny.
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November 2020 by Mark R.
I had a wonderful experience at Pepi's. Tanju helped me try on a few pairs of boots. He was extremely kind and very knowledgeable. He explained about the different boot manufacturers and what boots would be good options. Tanju, I appreciate your good vibes! Overall the store is very clean and the selection is excellent!! Highly recommended, 5 stars
