West Vail Shell is more than just a gas station - it offers towing, recovery, and roadside assistance services to stranded drivers in Eagle County, from Vail Pass to Glenwood Canyon. They serve the Vail, Avon, Edwards, Eagle, Gypsum, and surrounding areas with all their towing needs. Customers have had great experiences with the staff at West Vail Shell, particularly with Darin, who communicated well and quickly assisted during a recent roadside assistance and dead battery replacement. While some customers have complained about minor issues, such as the lack of a mirror in the restroom, the majority of reviews praise the company's excellent service and kind, helpful drivers. One customer had a positive experience with Chris, who went above and beyond to help resolve issues with a car that had been towed to the West Vail Shell. Another customer praised the company for its prompt service, even after a long wait with a different provider. Overall, West Vail Shell is described as an "incredible company" that genuinely tries to help people, rather than just focusing on profit.
Excellent experience with Nate. Highly recommend West Vail Shell for your towing needs.
November 2025
Pump 8 has a black dot on the screen that makes it necessary to prepay inside. Save your receipts until shell helps this independent owner replace/upgrade his pay at the pump options. Towing service to/from here is one of the most reliable in Eagle county.
August 2025
I had an awful situation with my vehicle and had to be towed from Vail to Albuquerque!!!!! A crazy insane unreasonable amount of money , my AAA only covered first 7 miles. BUT the saving grace was the professionalism and customer service of the towing driver, Jose! He was the best and the 7hr ride was great due to Jose!
