Chase Bank has received several positive reviews highlighting its exceptional customer service and supportive staff. Customers appreciate the professionalism and personal touch of the employees, particularly noting the helpfulness and patience of staff members like Carlos. Many clients have expressed gratitude for the attentive service, especially when dealing with sensitive situations such as compromised accounts or personal hardships. One customer shared a positive experience when visiting the branch for a certified check, praising the prompt service even close to closing time. The friendly atmosphere and understanding nature of the staff have made a strong impression on long-term customers, who feel valued and cared for. In a noteworthy incident, a customer recovering from a car accident received thoughtful assistance when a teller opened the door for her and reached out to corporate partners to improve accessibility services. Overall, the Orchard branch of Chase Bank is recognized for its dedication to customer care, making it a preferred banking choice for many.
Jallah was helpful and friendly. Helped us open a joint account and was very insightful about the best options for us. Would recommend him and this location in general. A very friendly atmosphere.
March 2025
Always a good experience here when I make my monthly cash with draws. I always write down which bills I want exactly & they always do it correctly.
May 2024
Great employee lanea durazo. Very professional and valuable. It helped me a lot. 5 stars to the entire team.
