PetSmart is a large pet supply and services retailer that offers over 10,000 products for a variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the well-stocked stores, helpful staff, and wide selection of supplies for different animals. Many reviews highlight the positive experiences at specific locations, especially in the grooming department, where staff are described as compassionate and skilled, making grooming a good experience even for nervous or difficult pets. The store also offers services such as dog training, pet grooming, pet boarding, doggie day camp, and adoption, with some locations providing quick online order pickup within two hours. The puppy training classes receive praise for knowledgeable instructors and engaging lessons that help both dogs and owners learn effectively. Customers also enjoy purchasing pets like birds and the supplies needed for their care. Overall, PetSmart is seen as a reliable and friendly place to shop for pet needs, with a focus on good service, variety, and care.