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August 2023 by Cathy Duran
Went in to to get something to help thicken my hair that could be applied to damp hair but would stand up to curling irons etc. Unfortunately, the person who worked there was no help whatsoever. Told me she would have to know the name of what I was looking for. Really??
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May 2022 by Remit C.
If you want to spend a lot of money and leave feeling completely disrespected and disgusted, come to this business! In no way does this business value their customer's time or money. As someone who has spent years in customer service, I would be beyond embarrassed if any of my peers treated customers the way I have seen customers treated in this store. Every time I have been in this Sally's the same lady, Trish, has been extremely condescending and rude, not only to me, but to every other customer who spends time in her presence. First, she lied to me when I called asking if they had a specific product in stock, saying, "We only have one." When I came in, there was an entire shelf with many varieties, she must have forgot to mention. Trish was deleterious and slothful the entire time and made me feel like she didn't want me in there. Mind you, I spent over one hundred dollars in this transaction. This isn't the first time I have experienced this unwelcoming personality. A few months ago I came in here with my friend and Trish was rude and dismissive to the two other customers who came in there, as well as my friend and me. She doesn't want to help anyone who comes in or calls, and when she does she is extremely condescending and draining to interact with. I will never be back to this store or recommend this business to anyone.
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January 2022 by Alexis Morales
After shopping everywhere for curlers, I finally came into the store and found some and had asked Maria for some feedback. She was very helpful and friendly. I think it may have been Melannie who checked me out and she was also very friendly
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December 2021 by Hannah G.
Came here for toner because I had ruined my hair with box dye... had no idea what toner looked like, where to find it, or how to use it, and was pretty nervous! I asked the associate working the register for help, and she took me directly to the aisle needed, even helping me know which toner to use. I tried to ask her for tips on using it, since I was totally unfamiliar, but she had already walked away. I saw a lot of previous reviews saying how awfully rude and inattentive the store associates were, but this didn't strike me as that. I followed her, waited for a minute to ask again while she did something, and then she willingly explained. I did feel like I had to kind of pull teeth/keep asking again to get the all of the info I needed, but I found out when I got to the register to pay that she had been the only one working the store while another coworker had to attend to something in the back (this coworker was very nice too), so she was trying to keep on top of a lot of things at once. Not only that, but their shipment had just gotten in and they were so busy they hadn't had time to unload it. Given this, it made a lot of sense that I was getting rushed answers at first. I'm just very grateful I left with toner, developer, and instructions on how to mix them! This store REALLY doesn't deserve the bad rep it has -- for how understaffed they are, they're doing a wonderful job!!
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September 2021 by M J
You need to let ALL your customers know that it costs extra for the new paper bags. I was never asked and was charged for it, even tho I didn’t want it. I don’t care how little it costs, I will bring my one bag next time this happened, or I will quit shopping at Sally’s all together.
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May 2021 by Brielle Scheel
I showed up at 6:50 and The lady was very rude!! Had all the lights off.. it’s posted on the door you close at 7pm!! She rolled her eyes and blew me off!!
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April 2021 by Lucie Perez
I was in yesterday around 2:30 p.m and I was helped by a awesome girl I Believe her name is Brianna, she was extremely helpful. I also noticed she was very overwhelmed as she seemed to be the only one working here there should be 2-3 employees in the store. I think the manager needs to hire more employees to help in the store.
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April 2021 by Heidi Nordberg
Got some terrific advice today to darken up my non roots hair so it would wouldn't be so much of a contrast. Grabbed a color lock treatment, too. Thank you!
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March 2021 by Cherie W.
Terrible customer service!! I was told they could accept return at the time of my purchase because of covid, however when they were allowed to accept them they would take it back with my receipt . I just took it in and they won't return it, they won't even exchange it. Way to keep your word!!!
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March 2021 by Bekah Podue
Summer is a gem and extremely helpful!
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February 2021 by Javier Gomez
The girls were really sweet, Bri and Summer helped me so much I told them I struggle with my hair getting weighed down and not do they both have some knowledge! I’ve never been so happy with a retail experience:) thank you guys for always being consistent in the quality of your workers and products. You can tell they don’t just hire anyone
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January 2021 by Morgan Jarrell
You need to let ALL your customers know that it costs extra for the new paper bags. I was never asked and was charged for it, even tho I didn’t want it. I don’t care how little it costs, I will bring my one bag next time this happened, or I will quit shopping at Sally’s all together.
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December 2020 by Evangeline Rodriguez
Great bunch of gals working today
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December 2020 by Nicole Vigil
Very rude staff
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September 2020 by June Newby
Had some of the best customer service yet.
