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“The staff here are always friendly and ready to help! I appreciate how quickly they handle transactions and answer my questions. It's a solid bank with a welcoming atmosphere.”
“The staff here is always friendly and helpful, making banking a breeze. I appreciate the online services and the ease of accessing my accounts. Overall, a solid place to handle my banking needs!”
“Me and my kid were assisted by two separate branch employees and I must compliment them for providing an excellent service. They assisted us with our new accounts and educated us with patience, advice and understanding. One of the best customer service (twice!) ever received! Thank you, Collette and Shirley!”
“Joshua and the team at Santander Avon are always so friendly, welcoming, and helpful when I visit. They always go above and beyond to help me. Whether its a simple deposit/withdrawal/cashier's check, or a more involved question regarding my savings or checking account, the staff is always a pleasure to interact with.
I've been banking with Santander for over 7 years now and definitely plan to continue banking with them for the long term.”
“Liberty Bank is wonderful. The representatives are not only knowledgeable, they greet you with a smile and often by name. Most recently, Lucian put in the extra effort to make sure my transaction was seamless. Highly recommended!”
“I have been with Flora and Team since I moved to Simsbury 23 years ago. This bank is like a family . Everyone is helpful and kind, and very knowledgeable. Every experience is incredible ! They take time to help in any situation with a smile . I highly recommend this bank.”
“I’ve been visiting this branch for about a year, and after reviewing the feedback, I noticed there are only 12 reviews, not all of which are current. While that may not paint the full picture, I want to share my experience, which has been a mix of both positive and constructive observations.
On the positive side, the Director of Customer Experience, E. Z*****, and Teller Lead, K. C******, have been nothing short of outstanding. Both have gone above and beyond to make my visits as seamless and pleasant as possible. Their customer service truly stands out, and it’s clear they are dedicated to improving the branch experience for everyone.
However, there are a few areas for improvement. For example, I’ve noticed surveys haven't been arriving as frequently as they should. While this appears to be a corporate-wide issue rather than something specific to the branch, it does impact the overall customer experience. This is a missed opportunity to gather valuable feedback that could continue improving the experience. I would suggest that corporate better align with the realities of the branch’s workflow, particularly if survey responses are low. A more proactive approach to communication and understanding the unique challenges at the branch could lead to a smoother and more reliable way for customers to share their appreciation or feedback.
That said, I truly believe this new team has the potential to earn your business. Based on my observations, they’re working hard to make positive changes. So, if you’ve had reservations in the past, I’d recommend giving it another chance—it’s definitely worth it.”
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“I called the Bank today because I was having a problem with a wire transfer .I spoke with Sharon , she was so nice and after we reviewed my dilemma she suggest I stop by the Bank . Once I was there , Britta complete the transfer quickly. They could all see my relief when it was done . I wanted to thank Sharon , Linda and Britta in your Collinsville office for their help today.”