New Balance in Avon is highly praised for its exceptional customer service and knowledgeable staff. Reviewers consistently highlight the professionalism and patience of the employees, especially during challenging situations. One customer commended the team for their calm demeanor while handling a disruptive child, emphasizing the staff's ability to maintain a positive atmosphere in the store. Anthony, a standout employee, received multiple accolades for his attentive and helpful approach. He listened to customers' needs without pressuring them to make unnecessary purchases, ensuring they found the perfect fit for their walking needs. Customers were pleasantly surprised by the fitting process, which included personalized attention and thorough assistance in selecting styles and colors. Another reviewer noted the manager, Zach, who resolved a complicated issue with a shoe order efficiently and without hesitation, demonstrating the store's commitment to customer satisfaction. Overall, visitors to New Balance in Avon consistently report a welcoming environment, effective service, and a strong likelihood of returning for future purchases.
Skyler, the manager at this location, recently helped me with a small, but important adjustment to my left orthotic. It has really helped with the pain I was experiencing. Skyler was friendly, and very helpful, and encouraged me to come back, if I needed to. #impressive #nicepeople
March 2026
My son’s shoes had not been shipped on back order after waiting for over a week, so we came into the store to resolve the issue and Erica was so incredibly helpful. She replaced my son’s shoes no problem and we will definitely be coming back here for shoes in the future!
February 2026
Great salesman there, the guy was very professional
