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April 2024 by Carol Visconti
I had a problem with UPS delivering to another address. I called Zack at Avon New Balance, he took care of everything, even tho I had made a mistake on what I thought was a price mistake and I was wrong. He was very professional and had a total customer service attitude. He is an excellent employee to have.
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April 2024 by Elle F
Three months ago, I went from 40 years of mostly desk jobs to working in a bakery. I bought these special shoes from a company called MISE. Within weeks, I started to develop plantar fasciitis. I bought a pair of Under Armor shoes from another store nearby. But they were not really skid proof. I ordered special shoes off a special website specifically for work crews. It was mostly discontinued, poor quality shoes. I returned those immediately. I finally went to the New Balance store this afternoon. Edison was so much help. I walked out of there wearing a great new pair of walking shoes. And some serious leather skid proof kitchen shoes on the way. I understand why all the serious pastry chefs at work are already wearing these. If your feet hurt and you spend a lot of time on them and you can't afford thousands of dollars for a pair of shoes at the fancy place over by Whole Foods, just go here.
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March 2024 by Bob Dole
Came in for nonslip work shoes and I was measured, fitted and out the door in 20 minutes with a pair of shoes and insoles that had me walking on clouds. Top notch service and a great product.
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February 2024 by Matthew Crossman
Excellent, fast service by Carlos
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January 2024 by Ajay Atayee
I was told over the phone that I would be able to get help at the store with a return, but after driving 45 minutes to the store, I was told that they can’t help and one of the employees were unprofessional.
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January 2024 by Katia Bocompani
I had to take my 83 year old, Italian immigrant mom for specially fit sneakers with an insert, per her podiatrist. He suggested your store. Edison assisted us and he was AMAZING. I was surprised, (perhaps due to his young age?), at how knowledgeable he was on the shoes, inserts, etc. He had such patience! He made an otherwise stressful situation stress free. Thanks to these sneakers, my mom is walking more steadily & with comfort.
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December 2023 by David Quinlan
On Friday, 12/15/23, we took my sister for a new pair of shoes. My sister is mentally challenged and has an issue with really pronated ankles. Theresa waited on us - she was amazing!! She spoke directly to my sister, asked what her interests were and fitted her for a new pair of shoes. It was a great experience thanks to Theresa’s excellent caring and customer service.
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December 2023 by Kate “CottageCGirl”
I went in with my 85 yo Mom today and Devon helped us both pick out the right shoes and inserts. He is knowledgeable, patient and spent all the time we needed. Rare in retail these days.
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November 2023 by Lois gonzalez
I went to new balance in Avon today in such pain I could just about walk. I was so fortunate to meet and have Devon wait on me. He was amazing kind and so patient with me. He spent a good hour with me until he found the right shoes and insoles for me. All I can say I am no longer in pain and I am so grateful to Devon for all he did to help me.
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November 2023 by Missy Biolo
We came into this store and Devon helped us with an online order. He ended up getting us a bigger size and better fit. He matched the online promo. Very nice and super helpful. This store and Devon are great!
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November 2023 by Lois G.
I went in to Avon New Balance yesterday in so much pain. I was so fortunate to have Devon wait on me. He spent so much time with me to make sure I received the best fit. He was so patient and kind to me. I am now free from pain and I'm so grateful to him. If you are suffering with pain do yourself a favor and go see Devon. He won't let you leave the store until he feels you have the right fit to help you. Thank you so much Devon I can't thank you enough
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August 2023 by Amy Stanis
Rushed home to write this review!!!I bought non slip shoes in June. They just didn’t work for me. I wanted to love them. I have always loved my NB sneakers in the past.I work at a restaurant, and they were dirty on bottom. I always thought worn shoes could not be returned.But I went in today just in case they were able to issue store credit.Not only did they do that for me, Devon took about 20 mins with me to re measure my feet, try on different sizes and widths, and find the perfect pair!! He did this all with a great knowledge of the product and an understanding of the unique problems with my feet. I could go on and on. This guy is an asset so make sure you keep him!
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August 2023 by Joel H
Skyler was patient and knowledgeable in getting me into the right sneakers....we went back and forth between 1080's and 880's. She is an asset to your store as is Devin, the store manager.
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June 2023 by Alex Bayer
I had truly the best experience getting new shoes here. I had delayed getting new sneakers just because the options are overwhelming and the hassle of trying a bunch… but having heard really good things about New Balance we went to this location. Devin helped me and could not have been more friendly, knowledgeable and efficient. He helped me quickly narrow in on a shoe I loved, took 3D scans (!) of my arch and picked out insoles tailored to my feet. And all this was so fast and effortless. It’s been over a month and I wear my NB shoes every day, because they are literally the most comfortable pair of shoes I have ever worn and with the insoles he helped me pick out, it’s not hyperbolic to say I feel I am walking on air. I cannot recommend this place highly enough if you need new sneakers that are going to last a long time- definitely a NB convert/customer for life now. Kudos to Devin and this whole team for the unparalleled customer service and knowledge!
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June 2023 by Linda G
Personal customer service is alive and well at this store!!!! I had the pleasure of meeting store associate Theresa T. when I shopped for sneakers recently. She was patient, helpful, and friendly as I tried on many styles and sizes with my orthotics. I am very happy with my purchase due to her outstanding sales assistance. I will be returning in the future - hopefully to be assisted by Theresa again!
