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February 2024 by Miranda Schell
Chris was super helpful at my last visit. I had been having trouble applying my screen protector on my new phone. He helped me get a new one and applied it for me in store. Very thorough and careful to apply it perfectly. Everyone on staff is super friendly too.
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February 2024 by Lisa Martin
Excellent service given very efficient & willing to go above & beyond! Worked w/Chris from Brfd, ct 06405 very friendly & accomdating. Arrived @730pm & stores closes by 8pm but did not feel rushed at all!
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February 2024 by LOVE TREICHEL
I was assisted by Kevin in the West Main St., Branford, CT location. He was extremely knowledgeable and helpful. It was a pleasure doing business with him.
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December 2023 by Victoria Corsini
I went to the store to have a phone number changed. Instead of changing the number they added a new number to my account. When I went back to resolve it he made an even bigger mess and only suspended the service on the number he was supposed to change so I was still getting billed for it. I now have to wait three months to cancel the number because he didn’t do it properly in the first place.
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December 2023 by Shirley Mauriello
First time iPhone was very helpful
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November 2023 by Noemi Irias
Im very supprice of the google rating of this store maybe i was just unlucky but this was my experience bellow, hope it helps!Everything was sweet and cool when i did the purchases until I had a problem a week later with my devices purchased not performing as promised.The sales rep Chris was sort of clueless about their products and services, and then he went and told the manager something totally different of what i explained to him, then the manager Jessica was totally rude with a super fake smile and not wanting to help me (very cutting) so I ask her if i go to a different att store then, if they would help me since i purchased in their store and Jessica said maybe I dont know. So I went to another att store and they swapped my devices for better ones, even took the time to listen to my issues and inspect the issues with one of the devices to see the problems i was pointing, (I hold 10 lines in my account and it was one device that i just purchased being glitchy) and even helped me by calling loyalty customer service to credit me back the restocking fee, a ridiculously hiden $55 restocking fee they never said anything about it, and when i told Jessica about it that no one mentioned anything about restocking fee she stated "The re-stocking fee It was written in the recipiet you signed unfortunately you dont read what you signed, its been that way since im 18 and you have to pay it" ...Just beware they would try to sell you but good luck if you have to go back with an issue! Oh and watch out this branch for singing up for services you don't need!
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November 2023 by Chris Mc
Jessica has always been very helpful going above and beyond for our family’s needs. She continues to be our go-to contact anytime we need services or device upgrades
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November 2023 by Carole C.
I don't usually bother with these reviews, but the service here was outstanding! Jess was knowledgeable, professional and helpful. She didn't keep me waiting, and I was able to get my business taken care of quickly and easily. Jess answered all my questions - and I had quite a few that day! I highly recommend the Branford location if you need to talk to someone in person!
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October 2023 by Vincent DiPaola
Mike was of tremendous help. Very knowledgable is every aspect of the process, in the end we are extremely satisfied!!!
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October 2023 by Marko Rasovic
This is the worst service in my life. They charged me over $100 for two lines and they never worked. Unbelieveable. Avoid AT&T.
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September 2023 by Alexandra Rallis
Anais was so friendly, helpful and patient with helping me switch from T-Mobile to AT&T. She was super transparent and honest. She even set me up with an appointment for frontier to switch over my internet. 10/10
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August 2023 by Mike Ciarleglio
I recently had the pleasure of visiting AT&T, and I must say, Jon was nothing short of exceptional! Jon was attentive, patient, and genuinely interested in understanding my needs. What truly impressed me was the way the Jon went above and beyond to resolve an issue I was facing with my phone. He took the time to listen, troubleshoot, and provide a practical solution, ensuring I left the store with a smile on my face and a fully functioning device. Not only did the Jon excel, but the Michael in management also demonstrated remarkable professionalism and efficiency. They were readily available to assist with any complex queries, making sure every customer received personalized attention and satisfaction.Thank you for going above and beyond to make my visit truly memorable!
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May 2023 by Clair Babecki
Anais is extremely helpful and went above and beyond to make sure we got the best deal possible and understood every detail of our service. She was very helpful and I will always go back to see her if I need help with anything.
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April 2023 by Melanie Zinn
I walked into AT&T today, alittle apprehensive because I do not usually enjoy going to the phone store. My first time here & I was helped immediately by Anais Asencio. After I explained why I was here, she helped me patiently and put me right at ease. Anais helped me understand everything and was extremely efficient and pleasant. I watched her deal with other customers and she was also just as kind and helpful. I will recommend Anais and AT&T! Thank you for the wonderful experience!
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April 2023 by Chris Monks
Jon was very patient and helped me get into an s23 ultra. Very happy with my experience.
