Bank of America (with Drive-thru ATM) is noted for its wonderful and amazing customer service. Staff members are described as calm, confident, personable, professional, efficient, patient, and tech savvy. They take time to explain processes, answer questions one by one, and help find the best solutions, making complex adult tasks easier to understand. The service is smooth and quick, with specific mention of expedited card delivery. The branch follows enhanced cleaning procedures based on CDC guidelines and may adjust hours or client capacity; customers are advised to check the Mobile App or website for current information. Multiple reviewers state they would recommend this location and its staff.
Mari Boone and Alex Grattan were a HUGE help to me today. They went above and beyond, and they could not have been more professional, informative, and helpful. My family and I are so appreciative for their expertise and kindness. THANK YOU!
November 2025
I needed to make a change in one of my accounts that several other banks did not know how to do. The staff at Bank of America in Bristol, CT was superb! Knowledgeable, friendly, professional, and fast. I am planning to do more business with this branch on Farmington Avenue.
August 2025
The staff were very professional and kind. Their dividers provide comforting safety measures separate from the next customer.
