M&T Bank has received mixed reviews from its customers, reflecting both positive experiences and areas needing improvement. Many customers appreciate the kindness and dedication of the staff, particularly highlighting the branch manager and a representative for their helpfulness and commitment to the community. Their attentive service has led to customer loyalty. However, some customers have encountered challenges, such as difficulties accessing services like safe deposit boxes. One customer reported feeling ignored by staff during a visit, leading to frustration and a consideration to close their newly opened accounts. Although the branch manager later apologized and addressed the issue, it highlighted the importance of consistent customer service. Other customers have noted instances of disorganization during busy times, with staff struggling to address inquiries promptly. Despite these challenges, M&T Bank remains a local option for banking services, and some customers hope for smoother experiences in the future. Overall, the bank seems to be focused on building relationships within the community while striving to improve customer interactions.
Friendly and informative service. Cody was most helpful!
February 2025
I have the best representative their is. Claudia is sharp, smart and always thinking of the customer. The branch manager is the kindest person that know, and because of her, I am still with M & T. Thank you both for all you do for our community.
