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February 2025 by Tanei Davis
Had a good experience got assistance and help from employee very nice
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May 2024 by Melissa Daly
It really is terrible, I don't know who is In Charge there, Honestly it smells like someone died every time I go there the past 2 months, It's Gross and terrible that these tiny little animals can't defend themselves, cuz obviously, especially on weekends and evenings, Its Party time for the "workers", My mother won't even go there anymore, who is in charge? Obviously the "Animals" who "work" there, Where is ur manager, or maybe ur district manager cuz it's a shame, I have never in my whole life EVER made a complaint about a business, but this is bad
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May 2024 by Danielle G
While the store has everything I need, the awful smell of this store is overwhelming! I run in grab the food I need, and I run out as fast as I can. I can't imagine working in this store, it's disgusting!!!! Please fix this issue!!!! I would rather drive to another store to not have to breathe in this funk
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May 2024 by Derek Green
There's rat feces on every shelf now. This has been going on for months. Why is nothing being done about it? Or pay the employees enough to care. It's absurd that this is the only pet store in Bristol. Tractor Supply is 60 seconds up the road in Farmington. I think I've finally had enough
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April 2024 by Taylor Adams
I've been shopping here for about two years now, first with my older dog (6yrs), and now with my puppy (6mo) as well. Both of my dogs both love the offerings of toys, supplies, and "bakery" selection! I can always find what I'm looking for, and Pet Supplies Plus frequently offers discounts on products - as well as your entire order - if you subscribe to their emails!
My only downside is that the aisles are very narrow, so it's not always ideal for navigating with a cart. But, the store is always tidy and the staff is always friendly!
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April 2024 by Anais Wilson
I visited Pet Supplies Plus and had an incredibly disappointing experience. From the moment I walked in, the atmosphere was unwelcoming and chaotic. The store was disorganized, with products scattered haphazardly throughout the aisles. The worst part was encountering a rude worker named Sophia. Not only was she unhelpful, but her attitude was downright disrespectful. When I asked for assistance, she responded with impatience and seemed annoyed by my presence. Her lack of professionalism made my shopping experience unbearable. I would strongly advise against patronizing this establishment if you value courteous service and a pleasant shopping environment.
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April 2024 by rosey h
So, my experience wasn’t actually in the store. I called the store because my kitty had surgery and they gave me a collar for my cat the was way too big. I spoke to a lady my the name of Margaret. She was so polite help and took the time to listen to me. She advised me of the products that I could possibly use including offering to leave it up front for me. She was incredibly helpful polite and professional. Margaret is an asset to your establishment. Thank you Margaret.
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April 2024 by Marc Gomez
Your store smells
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April 2024 by Shean Layton
This place doesn't have a lot of animals in it, but smells like ammonia from the parking lot.
By the time you leave, your clothes smell.
I used to work at the old psp in Bristol, with many more animals, and we never let the litter get this bad.
This in disappointing not just for the wellbeing of the animals, but you make your employees suffer an unhealthy working environment.
I really cannot see how people go here.
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March 2024 by Ryan MacKinnon
Smells terrible. Clearly never cleans feeder insects smells like the store which is death
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March 2024 by Nancy Morley
Great prices, selection, rewards points and supporting small businesses!
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March 2024 by Oakes Isaac
Hours provided online are false. So if you plan on driving to this location based on there store hours they have posted online, you should call first.
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March 2024 by Ashley Liistro
Absolutely love this store, the employees are always so nice and helpful!
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March 2024 by Jennifer Measles
Our last few visits, I cannot stomach the smell in the store. From the second the doors open, it smacks you in the face. The ferret cage is being neglected to the point the stench is just too much and I have had to cover my face. And it feels humid it there, so the smell and humidity is just unreal. I've never ever been into a pet food store and experienced something so nasty. What is going on?
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March 2024 by Debbie Smith
They have a little bit of everything. I needed a good harness for the kitty, and they had the right style. The store was clean and easy to navigate. The building has a small footprint, so it's a little tight.
