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October 2025 by Rodney Craft
I switched over from Allstate. Zach has been a great agent, very informative and knows his stuff. I switched over my homeowners and even picked up an umbrella policy highly recommended triple AAA plus plus
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October 2025 by Shae
I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this month.
My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I’ve dealt with before, admitted he couldn’t even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them.
On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all.
I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable.
And by the way, save yourself the stress and don’t trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it’s just another scam. When I spoke to the woman from corporate, she didn’t even see it on my bill. It’s supposed to save you money but in my experience it increased the bill. She also mentioned that “I” supposedly made policy changes to a 2008 vehicle that I wasn’t even driving but only kept insured to do the work. Why would I ever make changes to that?
As of now, I’ve canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I’m reluctantly keeping my condo insurance for now, but I no longer trust State Farm.
After this experience, I did research. Turns out I’m not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they’ll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a “family feel,” I called it what it is, total BS. We laughed, but honestly, there’s nothing funny about my experience.
If you do decide to go with State Farm, research the agents carefully, but don’t be fooled—there’s a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has.
Here’s your warning: R U N! Good luck. I’ll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers.
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August 2025 by Alessandro Solla
Best prices all around and made the process of shopping for cars easy. He’s a very patient and kind person and I would highly recommend him to anyone.
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April 2025 by Priscilla Brinkley
Zach is absolutely wonderful to talk to, he really tries to get you the best rates, and makes the entire experience something to actually look forward to! I adore this guy and HIGHLY recommend him!!!!
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December 2023 by Dorota Sarnacki
I have gotten quotes from Zach for my entire family and the process is always quick and easy! Highly recommend.
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December 2023 by Gabriela Maj
Zach was very helpful in answering all of my questions in areas I didn’t know much about. He was very professional, polite, and easy to work with.
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October 2023 by Abdou Sakti
This is the laziest insurance agent I’ve seen in my life. He doesn’t care about you at all. He kept increasing my premium without any valid reason. When I decided to move to a different company I had to contact him to cancel my homeowner policy and then my car policy. He confirmed that the cancellation was completed and after one month I realized that he didn’t do anything and the insurance charged my credit card. I can understand that some times people may forget but he did it twice: once for my homeowner policy and a month later for my car policy. I contacted him but he ignored my emails. He made my life harder because I had to file two complaints one to State Farm and another one to my bank but still not sure whether I will be able to get my money back. I don’t recommend him at all. They are many professional insurance agents in the area why you should work with the laziest one.
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April 2023 by Ahmad Alnass
Paul was a great help with getting me a new policy and saving me money, he had an answer for all my questions.
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March 2023 by Shelly LaRose
We chose State farm here in Bristol on Middle Street we were very happy with Paul when the way he handled things with both our car and home and we look forward to bringing more business to them Thank you for your professionalism
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March 2023 by Pogos Designs
Great service very polite very professional Paul is the gentleman that took care of us if I could leave more than five stars I definitely would Will definitely be back for more Thank you for your service
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December 2022 by Mike Bond
Zach and his staff are courteous, efficient and always available to help when needed, it also doesn't hurt that they are honest and upfront and will always get you the best price possible.It has been a pleasure working with Zach and his team since the day I signed up with them.
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September 2022 by Julie Martin
Absolutely the best insurance agency I’ve ever dealt with. Zach leads an amazing team and he’s equally professional and personable. They have the best rates around and excellent accommodations. I’m really lucky to have found Zach and the State Farm team!
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September 2022 by Rie Palmares
I had the fortunate pleasure to work with Zach Ibanez. Not only was he super professional, he was also very upfront and honest about my quote. So much that although I was quoted a lesser premium elsewhere; I decided to transfer over to State Farm because I was highly impressed.
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September 2022 by rdohoney
Hands down the best insurance agency around. When I moved to the area a few years back, Zach Ibanez was super helpful and informative with different types of coverage and made sure I was comfortable with what I picked. Highly recommended ?
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September 2022 by Insanely Great!
Aaliah helped us to get both Auto and Home insurance policies. She did all the research and within 20 minutes we were all set ?For better coverages than our previous policies and savings of over $900/yearOutstanding!!
