-
October 2023 by Marcelo Araujo
Read the reviews and thought to myself "it can't be that bad." Paid for priority shipping just for the package to not be delivered on time and I was given a tracking # that never worked. I had to go back in person for my refund but to also figure out where my package was. On both occasions I came multiple people also were dealing with issues from this place. Don't ship here if it's something important or not just a basic letter.
-
July 2023 by Marc Moorash
Nothing like telling me they won't look into my missing Express Mail package until after 6pm...which is after they are closed. So too bad so sad come back tomorrow... Thanks for nothing. Whoever the Station Manager is at this location (who did nothing but pull the tracking off the website like I did) should be fired - need people who actually care about Customer Service in that position.
-
December 2022 by Judith A (jadzzia06)
Every time I go to the Brookfield USPS I am treated with courtesy and professionalism. They always have the forms you need available and answer questions politely and thoroughly
-
December 2022 by Emil Vicale
Always excellent service and good people, and it is not crowded most of the time. This is the Post Office to go to.
-
April 2022 by Scott
Its the Post Office. You mail stuff there. Occasional cheap community theater when the angry ex-pat English LBGQ gardener pitches a fit about her neighbor wanting to install a mailbox on her side of the street, where the USPS wants them. True story. Hilarious, Karen unglued. ?
-
March 2022 by Nicole S
I've always had quick and friendly service at this post office. My packages are always delivered timely from this location, and in great condition. As someone who works in customer service, bless these employees for tolerating the people of this area! Thank you!
-
February 2022 by Carissa Titus
This post office is one of the worst. Horrible and overall rude staff. They are unhelpful and unwilling to offer assistance in any aspect. They have lost tons of mail for my business, and offer no help when I reached out to them to figure out why so many clients were not receiving their orders. It’s unfortunate to say the least.
-
January 2022 by Drone Tech 2123
I can not get someone on the phone I tried for a hour, the automatic messages are all wrong there is no point of even trying to call them.
-
August 2021 by Bill
The Brookfield postoffice here has had my respect for years maybe 50 or so . Unlike someone with a bee in their bonnet . Bull . Standing so much time being negative.Try going with the flow . Some people are hard to please.
-
July 2021 by REGIS BESSA
Worse attendance ever
-
April 2021 by Tori R
Won’t be back. You can do better. Tape and ship. Simple. Yet they make it not so simple.
-
March 2021 by Damon Cerreta
Excellent customer service.....very helpful and very patient with me, I am a mess at times.....all times but thank you USPS of Brookfield CT!
-
March 2021 by Patricia Shade
Everyone at the Post Office goes out of their way to help. They have a tough job facing them with the tools they have to work with. We have to support them.
-
September 2020 by Meghan Kendall
This is easily the worst post office I have ever been to! The service is absolutely horrendous, those helping aren't helpful, and I've truthfully never had a good experience here. Not to mention on several occasions they have messed up my shipping and when contacting them about the issue there is never anything they can do to help fix the situation or make it better. Absolutely awful and I would give half a star if I could.
-
July 2020 by Christean Fermo
I’ve been trying to call to find out why my mail delivery went from 10am to 3pm or why it’s not coming at all. All I keep getting is a 800 phone number and can’t talk to anyone. I went there today to find out in person and they made me wait 45 mins to speak to someone and still no one was able to help me and tell me why they just said they get to your house when they get there. So I’m not really sure how much long this office will be open if that’s how they treat their local residents that get mail.
