The Johnston & Murphy store in Clinton, CT provides consistently exceptional service. The store is always very clean and organized, creating a pleasant atmosphere for browsing. Employees are pleasant, professional, and show great respect for colleagues and customers. The staff is knowledgeable about the various brands of shoes and is very accommodating and helpful. Service excellence is a highlight, with staff going out of their way to contact other stores to find specific or discontinued items not available locally. They arrange quick and efficient shipping and offer in-store promotions. The employees are also wonderful stylists, providing honest advice to put together fantastic outfits. Customers report great experiences, great vibes, and often leave with a purchase due to the outstanding customer service. The products, including shoes and shirts, are noted for their outstanding material and aesthetics.
I called the store to find out if a discontinued shoe I was looking for my son was available. Kyle (I hope his name's spelling is correct) was courteous and very helpful in finding them, offering me the in-store promo and shipping an additional pair of shoes that were not available locally. Great service!
February 2024
Kyle and Marion were very accommodating!! The shirts I bought are outstanding interms of material and aestics!! I love this particular!! Great vibes and wonderful employees!! Keep up the great work!!!
February 2024
I called the store to find out if a discontinued shoe I was looking for my son was available. Kyle (I hope his name's spelling is correct) was courteous and very helpful in finding them, offering me the in-store promo and shipping an additional pair of shoes that were not available locally. Great service!
