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“Carrie assisted me in managing my accounts. She was very courteous, kind, very knowledgeable and most helpful. She took time to explain my options and executed the changes seamlessly.”
“I went in here about a year ago to put some money into a CD account because they had a really great interest rate. The people in there were great, so professional. I liked that you get to sit down while doing your banking transaction. Another chair could be good for if you have a kid with you like I did, but not a huge deal.
I did end up closing my accounts this year when I noticed they rolled my CD from a +5% rate CD to a ~1% CD. I guess I figured when you auto-roll that they would kind of have your back and roll it into a similar product. Auto-rolling it into a 1% CD is really not great - you can make better than 1% anywhere nowadays. That was a little disappointing, and so I totally recommend not electing to have your money auto-roll if you're doing a CD, as they're going to roll you into a situation that benefits them much more than it will benefit you. I get it, banks have to make money too, but still felt a little deceptive. Not a huge deal, just something to be aware of.
Other than that though, I think if you were just looking for a bank to use for everyday banking, definitely a good atmosphere, clean modern bank, and the online banking seemed to work well too. So worth giving them a shot.”
“Best customer service at a bank abby and Natalia are the ones I look for when going in to bank hometown in Danielson especially Abby she signed me up Jim’s always there to help all around such a good customer service at this Location”
“I emailed, one evening, asking for help with a Medicaid matter. Early the next morning, I received a call from Courtney, a bank representative. She was courteous, knowledgeable and personable. She asked for some information, pulled up documents needed and said that she would mail them ASAP. One of the easiest experiences in my Medicaid journey! Thank you,Courtney!”
“Just a quick heads up, every time I go to this bank it's amazing, between all the associates being extremely nice and friendly and knowledgeable. It's a great place to bank.
In my opinion it is managed very well.
Special hats off to Megan who takes care of me almost every time that I go in there. She's just totally outrageously great.
Second hat off to Julia, again, very pleasant and helpful.
I thank you all for what you do.
Thankx again Jim (Dimes Man).”
“Great place to bank they have a new manager that's fantastic and helped me out a lot today 👍🏻 Very pleasant to work with ❤”
“Great place to get money from an ATM at 2 in the morning. Can't help but hope I don't get mugged, though, because their ATM is right near the corner of the building, and some nights the entire alleyway isn't lit, so it just gives off dangerous vibes. Good food tho.”
“Are traditionally have a general okay experience here the tellers are traditionally friendly honestly the only two complaints I can think of are that the tellers get switched out so often I'm dealing with a new faces every few months. Also anytime I have issues with any of my cards the online bank is unable to assist me during the hours that I'm notified”
“Love Bank Hometown! Always friendly, personable yet professional. Quick to resolve any questions or concerns. I wouldn’t want to bank anywhere else! Great team!”
“Folks at bank are really professional and without George and Michelle we would of been lost....they saved the day with us and highly recommend. All of there branches in Woodstock, Webster and Putnam have long time employees who really care.....sorry gave bad review of web sight before I was informed it was me ,not them who was confused....”
“I had a major problem with car insurance stuff I came in almost in tears and Falisha Getchell was the one who helped me figure things out if it wasn’t for her I would’ve lost my mind today. she is an amazing worker and I’m definitely going to her for any other complications I have she knew what she was doing and helped calm me down. I don’t know what I would’ve done without her today she definitely came through for me today without a problem doing it!! thank you for helping me trying to figure out my account!”
“Citizens Bank in Plainfield, CT, is undoubtedly deserving of a glowing 5-star review. Over the past decade of banking with them, I've experienced nothing but excellence. The staff consistently goes above and beyond, creating a welcoming atmosphere and providing stellar service. One notable advantage is the convenience of having many locations across the country, offering a seamless banking experience no matter where I am. Citizens Bank has proven to be a reliable and outstanding choice for anyone seeking a bank with a strong nationwide presence and exceptional service.”
“Great place to do business people at courtesy friendly and always there to help you Plainfield office is a great one the women there are always there to help you and your time of need for whatever it is good or bad as we know banking can be either one”
“Everyone at this bank is incredible polite,very helpful and absolutely willing to take the time to help you resolve any problems you have, Especially Jenn,Edward, Courtney and Melanie. You are very lucky to have these individuals working for you.”
“Ashley B (Senior Specialist) at Dayville Branch was AMAZING!
I needed to open a business bank account and Ashley was very informative of everything about the accounts. She then assisted me with adding an authorized user to the account. STRESS AND WORRY FREE ABSOLUTELY BEST EXPERIENCE IVE HAD AT A BANK
Thank you Ashley and I wish you a safe and happy maternity leave!”
“Show about you keep normal banking hoursIt's bad enough you can't go inside now you came make the drivw up what difference does another hour make thia is unreal and not fair we are all going through enough without all the other inconviences”
Open 24 hours
304 Main St, Killingly
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Closed
203 Main St, Danielson
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“Key Bank is very nice and friendly very clean inside and out and they treat you like regular people not just like another person that they have to deal with. I personally would recommend using key Bank to people that are looking for a bank.”
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“What great customer service from Leda. I am recognized as a 5 star manager in my field nationally. I know what it takes. Leda is a 5 star. I am a very long term customer. The day I walked in she displayed everything, her knowledge, charisma, patience she is a leader, please make sure she is appreciated. Thank you.”