North Bay Imports is a family-owned and operated business with over 40 years of experience in the automotive industry. Recognized as one of the top buyers from both Mercedes Benz Financial Services and VW Credit/Audi Financial Services, the dealership operates on a high volume, low profit model, allowing them to offer luxury vehicles at discounted prices. Customers appreciate the prompt and courteous service, with attention to detail and flexibility to meet their needs. Many reviews highlight the honesty and helpfulness of the staff, particularly salespeople like Eric and Justin, who are noted for their down-to-earth approach and patience. Customers feel cared for and valued, with staff going above and beyond to ensure satisfaction, even accommodating indecisiveness and specific requests. The buying process is described as smooth and efficient, with a strong emphasis on customer service. Overall, North Bay Imports receives high recommendations for its exceptional service, making it a preferred choice for those in search of quality vehicles without hidden fees or pressure. The positive experiences shared by customers reflect a commitment to treating clients like family, resulting in repeat business and loyalty.
I can promise you (lol this gon sound like an ad) anyways i promise you, and I say this after multiple dealership experiences.. when it was all said & done sales, phone calls, all that jazz... I left there, feeling like.. ill be getting allllllll my cars from there from now on.... & when you experience it, you'll get it
August 2026
Great cars and honest sales staff. Not to mention the impressive service shop. I’ll be back for another soon.
August 2026
Customer service was very professional they were very transparent with me always kept me updated with the progress of my car getting repaired highly recommend to bring your car here to get worked on especially if you own a German car.
