Verizon Authorized Retailer Russell Cellular, located at 140 West Rd in Ellington, CT 06029, offers an exceptional customer experience. The reviews highlight the outstanding service provided by the staff, particularly Seth, who is described as the epitome of amazing customer service. Customers praise Seth's friendly, cheery, and honest demeanor, as well as his willingness to go the extra mile to ensure a great experience for every customer. He is praised for his knowledge, reliability, and trustworthiness, with one customer stating they will continue to visit the store as long as Seth is there. The reviews also mention Mindy, another staff member, who was highly professional and personable in resolving a difficult issue for a customer. The Ellington, CT location is described as the best Verizon store, with the manager (Seth) being praised for his attentiveness, patience, and genuine desire to help customers. Overall, the reviews paint a picture of a Verizon Authorized Retailer that prioritizes customer satisfaction, with a staff that is knowledgeable, friendly, and dedicated to providing an exceptional experience.
I came into the store today because my husband’s phone’s Sim card stopped working and would not connect to the cellular network. Seth and Mindy helped me to get everything fixed up and it only took about 20 minutes. They were both very polite and helpful. And experience great customer service!
February 2024
This is the place you want to go for a new phone or any phone issues. Seth was absolutely phenomenal in helping me with my new phone. I was in and out of there in less than an hour. I won't go anywhere else because of him. Wonderful experience. Thank you Seth.
January 2024
we transferred to verizon from a different carrier and Seth was so knowledgeable and helpful in transferring our information, as well as with my grandmothers phone. We literally could not do it without him!
