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February 2024 by Denise Trench
This is the place you want to go for a new phone or any phone issues. Seth was absolutely phenomenal in helping me with my new phone. I was in and out of there in less than an hour. I won't go anywhere else because of him. Wonderful experience. Thank you Seth.
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January 2024 by Marisa M
we transferred to verizon from a different carrier and Seth was so knowledgeable and helpful in transferring our information, as well as with my grandmothers phone. We literally could not do it without him!
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January 2024 by Thomas Gavine
Very helpful with all my problems, Seth is the best!
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November 2023 by Rebekah Fox
Great service! Seth and Mindy are awesome!
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November 2022 by Carol Bruffee
I highly recommend Mindy at this Verizon store. I came into the store with a difficult issue (caused by a DIFFERENT carrier.) Mindy worked hours with me to have that issue resolved, and have my original phone number ported BACK to Verizon. Mindy was very professional and personable. I am very grateful to Mindy! When I returned to the store a few days later, Seth was very professional and helpful to me. I highly recommend this Verizon location!
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October 2022 by Ann Harford
We had a problem with service and Mindy solved the problem after several calls to our main contact. She was great.
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September 2022 by anatol gogoj (Pingwinos40)
Very friendly staff. Felt good walking out of the store
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September 2022 by stephanie bannock
The Ellington, CT location is by far the best location I've been to. The manager (Seth) greeted me immediately. They are a bit short staffed, so I had to come back a few hours later as there was a line. However, he was extremely kind. When I came back, he was able to help me and answer all of my questions. He seems to really care about his employees and the consumer. I'm not sure how much caffeine this man had to drink to be so cheery, but it worked. He acted like he really wanted to be there helping us. Being inside of a verizon store is a different kind of atmosphere that's hard to describe. I watched the manager listening to all sorts of weird stories random people were telling him as they waited for stuff to download or whatever. He handled it beautifully. I, on the other hand, had to use all my willpower to not laugh. I hope he has more people apply soon, it got pretty busy while I was there and it was a Sunday. He definitely deserves to be paid way more than what he's making now.
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August 2022 by Deanna Schuetz
At the risk of sounding super dramatic, Seth (store manager) literally restored my faith in humanity today. At least for today! After an absolutely horrible experience earlier today purchasing a new phone for my daughter at another store, we took a chance that this store would be able to help us with setting up the new phone. We were having issues doing it on our own and the store we purchased it from would not help us. Seth basically embodies everything that has been lost from customer service. He did everything he could to help us, explain things to us, and make everything right for us. And he was so kind and just such a pleasure to deal with. I can’t say enough good things about Seth. After today we can safely say that, as long as Seth and this store are around, we will never go anywhere else again. A million thank yous for turning our day around!!
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May 2022 by Kyle Alexander
The owner is not a good person. Not people of their word.The employee wiped on a screen protector for me for $50 but apparently never took off the factory screen protector. When i went back she took off the factory one and threw it away and said "it should be fine". I now have a very scratch screen. Russell cellular agreed to refund after months of me bothering them. But they never sent the refund. Now 11 months later they still won't send it.
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March 2022 by Debra Durgan
Great experience with Bryan at the Ellington Verizon store. Would certainly go back.
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February 2022 by brenden spencer
Went to get a new phone at this location today and had an awesome experience with Tiffeny and Mindy. They were very helpful and made the process super fast and easy and explained everything to me. I will definitely be back to this location because of them!
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February 2022 by Julianne Reindl
Bryan was knowledgeable and helpful! We had no wait and had all of our questions answered!
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January 2022 by Elizabeth
Bryan L and Mindy in Ellington are absolutely the best! They helped me from start to finish and never made me feel stupid or silly even though I walked in rather clueless and asked a million questions! On the first visit I stopped to gather some information and then returned 3 or so minutes before close and they were both just as helpful then as they were today when I went back to complete my transaction!!! They seemed to work really well with each other and being a team goes a long way! In a world where the negative often overshadows the positive I just want to say thank you both sooooo very much!!!
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January 2022 by Jessica Stephens
Having a phone that is no longer working is very stressful - but my experience at this location was awesome and Mindy made all the difference.
