Verizon Authorized Retailer Russell Cellular, located at 140 West Rd in Ellington, CT 06029, offers an exceptional customer experience. The reviews highlight the outstanding service provided by the staff, particularly Seth, who is described as the epitome of amazing customer service. Customers praise Seth's friendly, cheery, and honest demeanor, as well as his willingness to go the extra mile to ensure a great experience for every customer. He is praised for his knowledge, reliability, and trustworthiness, with one customer stating they will continue to visit the store as long as Seth is there. The reviews also mention Mindy, another staff member, who was highly professional and personable in resolving a difficult issue for a customer. The Ellington, CT location is described as the best Verizon store, with the manager (Seth) being praised for his attentiveness, patience, and genuine desire to help customers. Overall, the reviews paint a picture of a Verizon Authorized Retailer that prioritizes customer satisfaction, with a staff that is knowledgeable, friendly, and dedicated to providing an exceptional experience.
Experience with Matt was good. Answered all my questions
February 2026
Store manager Seth does an outstanding job in explaining options—-handling of upgrades spot on Highly recommend!!
January 2026
Seth and Mike at the Verizon Ellington store were truly amazing!! They transferred everything from my old phone to the new one with ease and know how to treat people right. Thank you both!!
