PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. It provides for a wide range of pets including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the variety of products available, as well as the convenience of online shopping with options to pick up within two hours at local stores. Many store locations also offer additional services such as dog training, grooming, pet boarding, doggie day camp, and adoption. The staff at PetSmart is often described as friendly and knowledgeable, helping customers find what they need and providing excellent customer service. The store is noted for being very clean and well-maintained. Customers have had positive experiences exchanging or purchasing tanks and supplies, and some have found their specific pet needs, like special litter or food, readily available. While some reviews mention pricing concerns, with prices sometimes higher than competitors or online, customers acknowledge the value of the products and services. A few have experienced issues with online order systems, but outstanding staff members, like managers going above and beyond, have helped resolve problems and retain customer loyalty. Overall, PetSmart is recognized for its wide selection, helpful staff, and pet-focused services.
Always have what I need in stock. And the customer service is great.
March 2024
Very kind to our dogs. Staff obviously truly loves animals and does their best to help the animal and owner.
January 2024
The staff was extremely friendly, they were able to change out a tank we wanted for one we purchased no questions asked (it was an even exchange). Store is super clean and their Betta fish are actually alive and thriving. Plus they have my dogs food. We will be back!
