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“411 Westfarms Mall /Space C 122.
Farmington,Ct : Jan 22,25 @ 12:31 pm
EMILY- 272592
DIEGO- 291837
Yesterday my daughter and I went to the mall for HOP TOPIC. So first, LOVE Hot Topics clearance: buy two get two free & 30% off, etc. etc. So of course we took advantage of the buy two get two free , as we approach the cash register, Emily was attentive and very kind as she started to service us . During this transaction. My daughter and I started discussing her “gaming/ streaming“ stuff that personally I have no idea what she does. It’s over my head as the old lady that I am. Anyways, my daughter mentioned a character and seemed disappointed that she couldn’t find. Emily to the rescue, chimed in and stated that they do indeed have this character in a T-shirt. My daughter perked up like she had just won the lottery , so thrilled that Emily showed her this item. Emily and Diego chatted my daughter regarding her gaming and streaming gig on TWITCH. All three were basically talking foreign to me, but my daughter, who is normally an introvert showed the social skills of an ‘MC’ for a show. Anyways, I inquired about honoring military ID and Emily and Diego spoke up singularly with an “absolutely“!
The minimal transaction that we experienced with Emily and Diego may seem moot to others as where they both were “just doing their job”.
In this case, that is not true, Emily proceeded to tell me that on every item, a military discount was entered. (which I love because I’m a total “frugal Franny”) and the interaction we all experienced was the upmost joyful experience..( Emily displayed knowledge of the inventory in the store, which ended up as an additional item that we purchased. The kindness and respect she showed my daughter and I was an action that one doesn’t normally see in young adults( i’m referring to employees that disrespect their elders with a short, sharp tongue or that general eye roll and /or minimal interaction with a customer) . I know I’m babbling on, but I just wanted to commend these two employees (Emily and Diego) for doing a wonderful job of making MALL shopping a pleasant experience. They both get 10/10 from us.
Ty,
Robin and Hayden Utley”
“Great store, have purchased countless items here at discounted prices. The one thing I most definitely dislike is the $10 shipping fee on orders under $89. It is very surprising that in this day and age, a reputable company such as Nordstrom does not offer free shipping.”
“I would say that, I feel sorry for the cashier , just a few customers but, she didn't look happy. Just be patient with everyone that help you out with your shopping.”
“I had such a great experience for my first time shopping at AE! I first met with the store manager, Wendy and she directed me to a few great options of clothing I was looking for. I tried on so many pairs of jeans but her and another store associate, Adrian I think her name was..? were both super helpful, kind and patient with me! Wendy was able to match most of the clothes prices that were on sale on their website which was a plus and I was able to purchase everything I needed. Thank you again and I will definitely be doing a lot of my future clothing shopping with AE. ?”
“Love shopping here ! Employees are stylish, super friendly, and very helpful. I always head straight to the cleaners section first for great deals, at times finding a whole outfit at such an affordable price.”
“Gratitude is what I feel after shopping here with my son to buy him his first suit. Ken made the experience educational and positive. We left feeling valued and honored. The top quality inventory was only surpassed by the high caliber of staff from sales to tailor. Customer service reached new levels here: if you need a suit, appreciate attention, and value positive experiences, don’t shop anywhere else.”
“The sales associates at this location are phenomenal. I walked into the store a bit lost and discouraged. I left with a little bit more confidence and a new outfit. Geeno and Yari were both friendly and helpful. They helped me step out of my comfort zone in order to dress my new postpartum body.”
“I had an amazing experience with Patricia. She was very helpful in assisting me to pick out specific items for a special occasion. I would definitely recommend, and will be returning.”
“Quality clothing JCrew just gets it right. Their pieces blend timeless style with touches that feel fresh, never boring. The quality speaks for itself—fabrics with real substance, construction that lasts, and details that show genuine care. While not cheap, each piece earns its keep through versatility and longevity. My three-year-old blazer still looks as good as day one. For clothing that feels both current and classic, JCrew delivers every time.”
“Diamond and Sarah were exceptionally helpful in my search for the perfect pair of jeans. Both associates listened and asked questions to narrow down options. Not pushy, just interested in supporting my need. 10/10 shopping experience!”
10AM - 9PM
519 W Farms Mall, Farmington
Clothing Stores
“Wow!! Thank you Tiffany and crew for taking the time and patience to help my daughter and I with our backpack purchase. It was 20 minutes before closing and we received excellent customer service! Thanks Tiffany!”
“The store has been in a constant display remodel sequence, which makes it more attractive & shoppable. Products are showcased in a more eye-catching manner. I like it & so did my family when we go on our bi quarterly store visit.”
“Prices on clothing are high as all name brand clothing everywhere else. But really like good service from employees when spending much money. All were helpful but one was really helpful. Talked to my wife about my daughter and asked my daughter while in the changing room if she wanted her to get a size up or down on the clothing she was trying on. Was a very compassionate young woman. Caring employees come a long way, and make shopping a great time.”
“Everyone always greets me when I walk in, thy are very helpful, and accommodating when looking for an item that's not on the floor. They will check the back for you. They really want to hit their sale goal. Love shopping here when it's 30% off around Nov and Dec.”
“I went there with my father and was disappointed, he said excuse me to an employee cause we needed help and all she did was walk past us. Other than that, I love the store”
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“⭐️⭐️⭐️⭐️⭐️
I would like to give a heartfelt five-star review for Eldi. Every time I shop at Express, he provides exceptional service. Eldi is incredibly professional, attentive, and friendly, always going the extra mile to help me find my perfect size. Thank you, Eldi, and a big shoutout to the entire team in the store for their kindness and support. You all make shopping a wonderful experience!”